It costs a lot to acquire a new customer, but lean-six sigma applied to customer service excellence can increase customer…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Catering to customers online is a huge benefit to retail store owners. However, e-tailing is different from in-store retailing, and…
Customer Experience
Four words crossed my mind the other day regarding customer service. I call them the four Cs of customer service…
Customer Experience
And the heat is usually felt by agents and businesses alike. Can there be a happily ever after? The vocal…
Customer Experience
What blindsides many mainstream businesses is that market changes can be slow – and therefore go by unnoticed. Change is…
Customer Experience
Like it or not, social media has become a mainstream communications channel. What makes it so appealing for consumers is…
Customer Experience
There are five simple steps that make your customer service training program so effective, that you’ll be wanting to come…
Customer Experience
Customer Service Story Recently I heard an amazing story about a customer service call that lasted almost ten hours. It…
Customer Experience
Customer evolution is the full-circle sales cycle in which prospects evolve into customers, then become returning customers, then turn into…
Customer Experience
Personalize Your Delivery Show your customers that you think about them. If you know your marketing team is sending out…
Customer Experience