Most customers wait 1 minute on hold before getting the run around from customer service, it’s not wonder they don’t…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
The other day an entrepreneur asked me this question: How do I resolve a customer complaint when his version of…
Customer Experience
Is there a relationship between the size of a company and its ability to deliver quality customer service, and if…
Customer Experience
Unhappy customers are (hopefully) rare, yet they do crop up from time to time in the industry. But with a…
Customer Experience
One of the biggest mistakes companies can make is to not focus on improving their online customer support. Just because…
Customer Experience
When speaking with managers in the customer service industry, this comment is often repeated – “I just wish I could…
Customer Experience
Several years ago when my company was just getting off the ground, we were on the precipice of landing our…
Customer Experience
A strong word, hate. Whilst it may seem extreme, there are customers out there quietly stewing, their loyalty being chipped…
Customer Experience
I'm often asked how to deal with problem customers--customers who call back over and over with the same issue or…
Customer Experience
Mistakes Happen – How Do Your Employees Respond? The hospitality industry sells "experiences" rather than "products." You may rent a…
Customer Experience