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Customer Experience

In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.

The Opportunity In A Customer Complaint

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents…

James Spillane
September 21, 2014
Customer Experience

4 Most Common Customer Service Complaints You Can Fix In One Day

Not only is it cheaper to keep a customer than to win a new customer, peeping customers happy is easier…

Alan Draper
September 17, 2014
Customer Experience

Listening v Hearing: How to Diffuse Angry Customers

Dealing with angry customers is a (sometimes daily) reality for those working in the retail and customer service industries. Whether…

James Spillane
September 16, 2014
Customer Experience

Five Training Tips to Make your Call Center Outstanding

Managers in a call center understand that their staff needs regular training to truly provide great customer service. They can…

Jay Leonard
September 15, 2014
Customer Experience

What Great Social Customer Service LOOKS Like

When we think about great customer service, we have a clear vision of what that looks like: Happy, friendly, smiling…

Connor Brooke
September 13, 2014
Customer Experience

Providing Superior Customer Service: 10 Common Problems and Solutions

“To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s…

Connor Brooke
September 13, 2014
Customer Experience

Customer Service Does Impact Your Brand Image

It’s important for customers and potential customers to be familiar with your brand if you want to attract and keep…

Connor Brooke
September 10, 2014
Customer Experience

The Upside – Yes, Upside – of Shopping Cart Abandonment

It is the bane of eCommerce businesses everywhere: the feared shopping cart abandonment. One minute, you have a customer who…

Jay Leonard
September 9, 2014
Customer Experience

The Costs Of Doing Nothing

I suspect the biggest costs both we (individually and within our organizations) and our customers incur is not the spending…

Connor Brooke
September 7, 2014
Customer Experience

Buyer Psychology and Customer Value: Why Do People Buy Starbucks Coffee?

Hint: it is probably not because of the quality of the coffee. This post was inspired by a question on…

Connor Brooke
September 6, 2014
Customer Experience

9 Effective Tips for Customer Service on Social Media

The advent of social media has had a huge impact on the customer service industry. Not only can people go…

Alan Draper
September 5, 2014
Customer Experience

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