Not only is it cheaper to keep a customer than to win a new customer, peeping customers happy is easier…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Dealing with angry customers is a (sometimes daily) reality for those working in the retail and customer service industries. Whether…
Customer Experience
Managers in a call center understand that their staff needs regular training to truly provide great customer service. They can…
Customer Experience
When we think about great customer service, we have a clear vision of what that looks like: Happy, friendly, smiling…
Customer Experience
“To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s…
Customer Experience
It’s important for customers and potential customers to be familiar with your brand if you want to attract and keep…
Customer Experience
It is the bane of eCommerce businesses everywhere: the feared shopping cart abandonment. One minute, you have a customer who…
Customer Experience
I suspect the biggest costs both we (individually and within our organizations) and our customers incur is not the spending…
Customer Experience
Hint: it is probably not because of the quality of the coffee. This post was inspired by a question on…
Customer Experience
The advent of social media has had a huge impact on the customer service industry. Not only can people go…
Customer Experience