Providing really effective customer service doesn’t have to be difficult. Like most things in life it abides by the famous…
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but…
With ever advancing technology and competition on the internet it is important to keep your ecommerce platform up to date.…
Most retailers are familiar with “shopping bulimics” – the consumers who make purchases and promptly return their merchandise. Retail consultant…
Complaint Avoidance It is typical that most companies want to create a customer service experience that doesn’t give their customers…
If visitors do not buy from you within the hour, they probably never will Research shows that visitors decide whether…
Customer relations don't stop after the products are delivered or the services are completed; they can actually begin at that…
Which is most important: the first impression or the last impression? As you think about the customer experience, which impression…
Go mobile or go home. As we do our best to look into the future to see where customer service…
For those who have a certain kind of listening to language, language in its speaking says much. Take the English…