Providing really effective customer service doesn’t have to be difficult. Like most things in life it abides by the famous…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but…
Customer Experience
With ever advancing technology and competition on the internet it is important to keep your ecommerce platform up to date.…
Customer Experience
Most retailers are familiar with “shopping bulimics” – the consumers who make purchases and promptly return their merchandise. Retail consultant…
Customer Experience
Complaint Avoidance It is typical that most companies want to create a customer service experience that doesn’t give their customers…
Customer Experience
If visitors do not buy from you within the hour, they probably never will Research shows that visitors decide whether…
Customer Experience
Customer relations don't stop after the products are delivered or the services are completed; they can actually begin at that…
Customer Experience
Which is most important: the first impression or the last impression? As you think about the customer experience, which impression…
Customer Experience
Go mobile or go home. As we do our best to look into the future to see where customer service…
Customer Experience
For those who have a certain kind of listening to language, language in its speaking says much. Take the English…
Customer Experience