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Customer Experience

In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.

10 Tips from an Amazon Customer Service Elf to Manage Post-Holiday Reviews

January isn’t just for holiday clearance anymore, it can also be a make or break customer service moment for your…

James Spillane
January 5, 2015
Customer Experience

The Three Proven Customer Service Attributes that Drive Loyalty

Providing really effective customer service doesn’t have to be difficult. Like most things in life it abides by the famous…

James Spillane
January 4, 2015
Customer Experience

5 Traits Of Customer-Focused Companies

How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but…

Connor Brooke
January 4, 2015
Customer Experience

How To Improve The Ecommerce Experience In 2015

With ever advancing technology and competition on the internet it is important to keep your ecommerce platform up to date.…

James Spillane
January 3, 2015
Customer Experience

Buy Online And Make Returns To A Store: The Customer Preference

Most retailers are familiar with “shopping bulimics” – the consumers who make purchases and promptly return their merchandise. Retail consultant…

Jay Leonard
December 30, 2014
Customer Experience

Don’t Avoid Customer Complaints – Manage Them

Complaint Avoidance It is typical that most companies want to create a customer service experience that doesn’t give their customers…

Alan Draper
December 30, 2014
Customer Experience

Most People Decide To Buy Within 15 Minutes

If visitors do not buy from you within the hour, they probably never will Research shows that visitors decide whether…

Connor Brooke
December 26, 2014
Customer Experience

Help Desk: Why Is It Important to Your Business?

Customer relations don't stop after the products are delivered or the services are completed; they can actually begin at that…

Alan Draper
December 15, 2014
Customer Experience

First or Last Impression – Which One is Lasting?

Which is most important: the first impression or the last impression? As you think about the customer experience, which impression…

Jay Leonard
December 11, 2014
Customer Experience

Our Predicted Customer Service Trends For 2015

Go mobile or go home. As we do our best to look into the future to see where customer service…

Connor Brooke
December 8, 2014
Customer Experience

How Does Your Organisation Talk Customer Experience? And What Does This Tell You?

For those who have a certain kind of listening to language, language in its speaking says much. Take the English…

Jay Leonard
December 2, 2014
Customer Experience

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