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Jay Leonard

Contributor
200+ Articles

Latest Articles By Jay Leonard

The AA’s Excellence in Customer Value Delivery

Value (through the customer’s eyes) = f (Outcome, Experience) Another way of saying the same thing is to say that…

Jay Leonard
September 8, 2011
Marketing

5 Tips to Market Products That Are Made for Good

Conspicuous consumption is a term that rings familiar with any economist, but two such experts, who happen to be the…

Jay Leonard
September 1, 2011
Marketing

19 Chuck Norris Exhibitor Jokes

Chuck Norris’s toughness is so legendary, there are hundreds of Chuck Norris jokes on the internet about his strength and…

Jay Leonard
August 31, 2011
Marketing

Social CRM: A Definition

I didn’t realize it until this week, but there still seems to be some confusion about Social CRM in certain…

Jay Leonard
August 31, 2011
Marketing

When An Under Performer Gets Promoted

You may have seen a few days ago that there was a debate in the media about whether or not…

Jay Leonard
August 25, 2011
Leadership

4 Keys To Avoid Culture Creep

I’m a water rat. I love going to the beach. Even with all the chatter about the threat of sharks…

Jay Leonard
August 23, 2011
Leadership

Defining Customer Needs In Volatile Times: Two Steps To Accelerate Innovation

How long can you tread water? Would sixty months be unreasonable? Marketers, get yourselves in shape for the long haul.…

Jay Leonard
August 19, 2011
Marketing

HP Pavilion dm1z 11.6″ Netbook w/ AMD E-350 Dual Core (1.6GHz) Review

HP Pavilion dm1z 11.6" Netbook w/ AMD E-350 Dual Core (1.6GHz) Pros: Battery life, price, keyboard, performance for cost Cons:…

Jay Leonard
August 17, 2011
Business Articles

The Green Bay Packers own “Titletown” – Just Not Titletown.com

The NFL’s preseason began on Thursday, which means we’re only a few weeks away from football season. And in my…

Jay Leonard
August 16, 2011
Branding

4 Sure Ways to Kill a QR Code Campaign

While 2011 may technically be known as the Year of the Rabbit (at least according to the Chinese Zodiac), the…

Jay Leonard
August 15, 2011
Marketing

Getting the Most from Customer Surveys

Most organizations maintain an opt-in email list of customers, prospects, members, or donors and use the lists as a way…

Jay Leonard
August 14, 2011
Marketing

What’s The Value of Community?

LinkedIn floats, Twitter goes after another round of funding, Facebook hits 750 million users, Google+ hits 25 million users in…

Jay Leonard
August 4, 2011
Business Articles

Brand Passion Index: Disney Dominates

I’ve always been a huge fan of roller coasters. Ever since I was a small child, I have loved the…

Jay Leonard
August 1, 2011
Branding

Google +1 Review: A Deeper Look at the Google +1 Button

Just over two months ago Google announced their Google +1 Button, and yesterday they expanded on the offering by releasing…

Jay Leonard
August 1, 2011
Business Articles

‘Horizontal Media’ – How Social Media Has Changed Journalism

In a recent article titled “The people formerly known as the audience”, The Economist looked at how social media technologies…

Jay Leonard
July 21, 2011
Business Articles

Inbound Marketing Vs. Outbound Marketing: Why The Switch?

Say you're a consumer... Oh wait... you are. So how do you make your purchases? Chances are, you use catalogues,…

Jay Leonard
July 20, 2011
Online Marketing

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