Jay Leonard

We kick off the New Year in high gear on our online reputation management blog with an exclusive interview with…

There are many compelling reasons for a company to shift its ERP system to the cloud. It can free up…

A key requirement for a successful B2B demand generation system is a clear understanding of what a sales-ready lead is.…

Medical malpractice is a serious issue, not just because of the impact it has on the victims, but also because…

Without question, there are many methods that accountants can use to improve upon their employment benefits such as salary, paid…

When you establish your own business, you do not only need to take care of your relationship with your clients.…

Phone systems play an important role in any businesses. It provides a number of cost-effective and time-efficient solutions for all…

There has been a lot of talk recently about HTML5, a markup language for structuring and presenting content for the…

I’m starting the New Year off with a list. Nothing too complicated, just 20 or so items written on the…

Adopting new technologies to improve the customer experience and increase productivity offers small businesses a chance to expand operations. It…

Customer Service Story Recently I heard an amazing story about a customer service call that lasted almost ten hours. It…

If you want to earn the best ROI possible from your direct-mail marketing campaigns, it literally pays to do your…

As we come closer to the year end, I traditionally wind down by highlighting people and news to keep an…

“Innovativeness Personified” - That would be my statement if someone asked me to give a brief about KFC’s recent Facebook…

As a business owner it can be difficult to take an objective view at your business to see potential problems,…