Jay Leonard

“Why do they mess with our customers again? Will this hurt our business?” – these were my first thoughts when…

What should be included in a post-mortem meeting after a project is completed? 1. Use an Anonymous Survey At ZinePak, we've found…

This is the tenth in a series of “Best Practices in Travel” posts to be published on this blog. Today,…

In Monday’s blog post, Derick explained the network engineering cycle, traversal in the referential space and the need to provide…

For some time it has been possible to send Pins to people you know on Pinterest or even by email.…

Facebook provides an overwhelming amount of data and tools for free, most of which benefits small businesses in better understanding…

In 1967, Albert Mehrabian came up with the “7%-38%-55%” rule determining that communication is made up of 3 parts: The…

It’s been more than 25 years since Amine and I first co-founded our company, Endicia, provider of ecommerce shipping solutions.…

If you run a business, or even just run a household, you’ll understand that chaos creates waste. How many times…

When it comes to social media ROI, it’s no secret that most marketers use soft metrics — or vanity metrics…

Stop pitching and start engaging: This is the battle cry for the modern sales rep. Sales reps lugging around briefcases…

A new Cinderella will soon be stepping into those famous glass slippers soon. The Broadway musical Cinderella announced yesterday that…

In case you didn’t already know, social sharing is the key to virality. The more people that share your video,…

Every customer service agent around the world has faced their share of strange questions. But instant communication tools like live…

International business etiquette infographic As companies begin to grow beyond their home markets, they must connect with individuals from diverse…