Jay Leonard

The thrills you experience as a self-employed entrepreneur, such as the freedom to make your own hours, set your own…

This post assumes that the future towards which we are moving is a future where most work will be in…

How do you get people to open your emails? While there isn't a definitive science to the mastery of high…

Your personal brand is your image. The right image can get you that job, attract people to your business, and…

Customer experience: powered by Voice-of-the-Customer Most executives recognize that customer experience is important to their business. In fact, Gartner Group…

Digital business is placing unprecedented demand on identity services. Customer and workforce profile data is needed to drive most aspects…

Each week, small business owners and managers are bombarded by countless blog posts, articles, and how-tos on marketing their companies.…

What’s one thing I’m doing wrong if my e-commerce business frequently sees customers abandon their shopping carts? 1. You're Not…

So, newsflash job seekers! It is 2016! You MUST have a LinkedIn profile!! I’m serious about this. Regular readers of…

If you’re not using a social media calendar to schedule your content, you’re missing out on streamlining your process for…

“Find good stuff and share it” is the way content curation works. Whether you as a curator are on Twitter,…

Today’s retail customer is always shopping around – in store, online, on the phone. And in a 24/7 global marketplace…

A huge goal for innovative businesses in 2016 is improving customer experience. In fact, 91% of organizations said they aspire…

During a recent address in Argentina, first lady Michelle Obama stressed the importance of empowering women across the world through…

We have all come to take our computers for granted, especially at work. We assume that our creative endeavours, that…