Jay Leonard

What can a guy nicknamed Uncle Johnny teach us about future of customer service, even if his prime business years…

Homophones are nothing but trouble. They often top the lists of commonly confused words and common spelling mistakes. There’s no…

Although some marketers fail to realize the value of email marketing, you can make the most of it if you…

Organic reach has definitely declined greatly over the years, and with new brands popping up every day reach could continue…

When you compare inbound marketing vs. more traditional "outbound" marketing strategies – like the use promotional products – they might…

For a number of reasons, the MLB draft occurs each year with much less fanfare than the NFL or NBA…

The social media landscape changes as fast as the online landscape. As soon as you think you’ve got a winning…

Adding more products to your online shop is another obvious way to increase your sales. Now, it might not always…

It seems like every month Facebook releases a new feature, which enhances the user experience and keeps people within their…

You hate your job or your boss and you think you can do things better when you are a freelancer.…

Online marketing encompasses such a wide variety of practices that it is hard to master them all. When you are…

The only constant is change. That’s more true of technology than anything else. Unsurprisingly, digital marketing best-practices evolve with technology.…

In this post I’m going to show you how to make a to-do list even when you’re short on time.…

Hiring the right customer success manager can significantly impact your business. The right customer success managers gracefully balance their own…

Sales dashboards can help you refine and streamline the efforts of your sales team by giving you the bird’s eye…