Jay Leonard

Silos suck. They have a tendency to hold businesses back from success, because they create departments that are isolated, proprietary,…

One of my favorite boxing moments is Muhammad Ali dodging 21 punches in 10 seconds: http://www.youtube.com/watch?v=uSFQrPzSAnE He embodied what it…

Customer Success is a relatively nascent term, having emerged as a more critical role with the shift in focus towards…

When was the last time you got constructive feedbacks about your marketing plans and actions? How often do people around…

Did you know that, according to IBM, more than 2.5 million terabytes of data is generated every single day? To…

Today’s consumer is flooded with more marketing messages than any one person can handle. As a result, we’ve have become…

It’s a task most managers dread: giving feedback to a difficult staff member who is prone to aggressive behaviour. Unfortunately,…

Today, 59% of enterprises say that their top priority with mobile is to drive consumer engagement, according to Forrester Research.…

Success stories follow a simple rule: They're only as good as the response you get from your customer. So how…

We’ve all been on the receiving end of bad customer support. You’re bounced from operator to agent to operator and…

Across the nation, more employers are feeling the pinch of finding and attracting quality talent during a lingering skills gap…

Digital transformation - although many have been discussing it since the beginning of the decade, surprising and disruptive changes and…

Too many companies are still struggling to achieve deep and high-value relationships with customers. As a result, churn, attrition, and…

In a time when adblock usage is soaring and consumer trust in advertising is at an all-time low, influencer marketing…

Perfection can be a motivation killer. The more you put pressure to yourself, the more stressed you will be. When…