If any part of your business enterprise relies on your relationship with consumers, beware of the “Age of Endangerment.” At…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
For customer success organizations that are either building their team, scaling their team, or re-defining their processes, they know firsthand…
Customer Experience
Silicon Valley is known for its obsession with buzzwords to describe its latest “seamless” and “transformational” innovations. However, there are…
Customer Experience
Interested in using online surveys to drive business growth? Meet the Net Promoter Score (NPS). Introduced in 2003, this simple…
Customer Experience
In a modern marketplace, consumers have endless options. Low prices and smart advertising aren’t enough to win their business. It…
Customer Experience
Thirty-six percent (36%) of Americans will begin their December holiday shopping before the month of November this year; 19% plan…
Customer Experience
What do we expect out of a customer service representative? While physical capital refers to physical objects and human capital…
Customer Experience
Happy customers are the lifeblood of business. They buy your products and services. They work as advocates for your brand.…
Customer Experience
Modern customers have an evolving set of expectations when it comes to earning their loyalty. Why? Because they’re used to…
Customer Experience
The following is part of a conversation about Customer Success Management (CSM) between Amity and Jason Whitehead, CEO of Tri…
Customer Experience