The days are over when customer service teams could provide only one way to contact them. Today’s consumers want options.…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Key performance indicators (KPIs) are measurements that show how effectively a company is achieving its goals. KPIs can be used…
Customer Experience
Call centres continue to play a major role in how customers, especially ones that have complaints, engage with a company.…
Customer Experience
Customer surveys are an excellent way to gather feedback from your clients, but if you don’t ask the right questions,…
Customer Experience
No business, large or small, can operate without customers. Customer satisfaction has always been an essential measure of how relevant…
Customer Experience
Voice of customer data and research are critical in a competitive environment that emphasizes customer experience and success. Many organizations…
Customer Experience
Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile,…
Customer Experience
As a consultant for customer advisory boards (CABs), I always find it fascinating to learn how other CAB practitioners, who…
Customer Experience
Illustration: Mark ArmstrongLet’s get one thing out of the way first: good customer service is no substitute for a good…
Customer Experience
A strong customer success story is a rocket booster for your sales team. It’s powerful for two reasons. First, a…
Customer Experience