Part 1 of this blog series looked at what customer sentiment analysis and Customer Distress Index (CDI™) mean and how…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Chatbots have come a long way in the past few years. The improvements in technology have enabled developers to expand…
Customer Experience
How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? After all, B2B account teams are…
Customer Experience
Image source: Pixabay.com When you hear the term “customer service,” what comes to mind? You might first picture an office…
Customer Experience
Recently, McKinsey & Company released their COVID enterprise recovery plan framework entitled The COVID-19 recovery plan will be digital: A…
Customer Experience
In this digital age, virtual teams and remote engagement are the new norm. Signals are that businesses are considering putting…
Customer Experience
Sometimes a little creativity and extra effort can make a big difference in the customer experience. One of our followers,…
Customer Experience
There is an abundance of stats on the internet revealing the popularity of live chat for customer service. It’s accessibility…
Customer Experience
Image by Pete Linforth from Pixabay Connecting with your customers and prospective customers is crucial if you want to build…
Customer Experience
Because of stay-at-home orders and other rules, online shopping has become the top choice for many shoppers, significantly affecting ecommerce…
Customer Experience