1. Have the right service attitude Attitude is everything in the service industry, especially for call centre agents in B2B…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Here in Houston, Tx , I award my "Now That's Customer Service!" Award to individuals or companies that provide great…
Customer Experience
Plain speed is a critical factor in customer service delivery. But why is it that responsiveness is so often at…
Customer Experience
The wonderful thing about our fears of customer service situations and difficult customers is that it’s entirely up to us…
Customer Experience
The public deserves competent, efficient, and responsive customer service from the Federal Government. Barack Obama’s Executive Order inspires just that.…
Customer Experience
Every time we receive great customer service or a positive customer experience, that individual or company should get a gold…
Customer Experience
What is a ‘customer driven marketing strategy’ you ask? It is a marketing strategy that keeps your customers squarely in…
Customer Experience
Ever thought about how to tap into behavioural economics to inform your marketing communications? It’s not as complicated as it…
Customer Experience
Originally printed on my monthly column at ChamberofCommerce.com: Today we are going to take a look at Chick-fil-a. This quick…
Customer Experience
#21 in the Green Goldfish Project – Campbell Soup Co. Taken from a post at HBR by Doug Conant, former…
Customer Experience