In a post at Happy Customer, I’ve previously examined 7 Ways that Customer Service Impacts Retention Rates. For this post…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
My primary interest is human beings. The value that I most value is empathy. I find myself moved by the…
Customer Experience
Engaging with an audience can be trickier than it appears. Many leaders of big companies rely on their own experiences…
Customer Experience
According to the 2011 Customer Experience Impact Report from RightNow, “86% will pay more for a better customer experience,” while…
Customer Experience
Is your company customer centric? Does your leadership team know what that means? According to Peter Fader, “Customer centricity is…
Customer Experience
Every generation wants to have their voices heard whether it’s hippies, punk rock, or Occupy Wall Street. Music and pop…
Customer Experience
Background Earlier this year, over the course of two weeks and two business trips, I managed to leave nearly identical…
Customer Experience
Knowledge is the only instrument of production that is not subject to diminishing returns. – J.M. Clark To attract and…
Customer Experience
Creating great customer service and high customer engagement isn’t always easy; however, it is worth doing! So, what’s “Luv” got…
Customer Experience
Most customer experience management (CEM) professionals and authors focus on the delivery stages of the customer journey that involve frontline…
Customer Experience