Jay Leonard

No one likes to receive a complaint, but it really is a matter of whether they arrive sooner or later.…

Is your small business social media plan ready for the Festivus feats of strength? Your small business potential can take…

Google Analytics offers great opportunities for you to track your business’s online conversions. Two heavy hitters are Pay Per Click…

A holdings, or holding, company is a very specific type of business that usually conducts no activity itself other than…

These simple and easy tips for employee appreciation will help make someone’s day without spending more than $1. Call center…

In the first post in this series, I wrote that social media can help you differentiate yourself when job hunting.…

If you're like most people then you probably do your personal finances on a computer. From managing to budgeting money…

Social media chats are moving from words to pictures, turning images into the new way fans connect. Shoppers are discussing…

We are now living in the age of entrepreneurship. Advancements in technology and communication have made it easier than ever…

Many organizations think they are “best in class” when it comes to customer service, but few customers would agree that…

Teamwork is important to the success of any organisation and the opportunity for individuals to work together towards achieving a…

This Friday, we're going to have some fun by mixing two of our favorite things—the holiday season and our Social…

As we approach the beginning of 2014, it is now widely accepted the role of social media in business will…

Algorithm design isn't easy, but it's not impossible either. People who design algorithms don't sit around looking for problems to…

I’ve written a few times about TV, but a post from Mashable (with data!) convinced me even more that TV,…