Jay Leonard

Customer loyalty plays a key role in any customer experience management program. Customer loyalty reflects the degree to which customers…

Who’s the largest employer in the U.S.? When people hear that question, they tend to think of giant companies, like…

Over the years, mobile technology has turned out to be a staple for personal as well as business purposes. Owing…

Let’s do lunch! Call me! I’ll ping you soon! Come on … Seriously? Have you heard all of these lines?…

Throughout the 2015-16 NBA season, Splash Brothers Stephen Curry and Klay Thompson made a combined 678 three-pointers. As a frame…

Out of all the stats that illustrate the virtues of influencer marketing, this one from Expertcity speaks volumes: Influencer recommendations…

There’s no doubt that content marketing is going to be important in years to come. Its strategies have helped build…

Big Data has been a hot topic since the Information Age took the world by storm in the 21st century.…

Choosing and qualifying for a loan for your small business can be a pretty daunting task. With so many different…

If there’s anything else entrepreneurs want more than customers, it’s publicity. They want mentions, references, and links from media publications…

The online world is changing and is changing fast. A key skillset for digital marketers these days is the ability…

There are 5 hallmarks of a customer obsessed call center. Collectively addressed and executed together can ignite customer obsession among…

During our weekly company meeting last week, we all shared our favorite productivy tools that we use on a daily…

The Impact of the Product Size and Weight on E-Fulfillment When looking at outsourced e-fulfillment options, merchants and manufacturers focus…

Data, analytics, and insights. Those words are thrown around a lot, but what do they really mean, and how do…