Jay Leonard

NPS isn’t the end-all be-all of customer data. But it does give you some insight into customer loyalty and satisfaction.…

I have to admit: I get caught up in clickbait. As I browse through social media, I get pulled into…

One of the main challenges for online businesses is connecting with their customers in a more personal way. Without a…

Businesses of all sizes have different document management needs and keeping the varying requirements in mind, various types of platforms…

Dear Louise, Although we have a lot of trial participants for our SaaS product, we are finding it difficult to…

Email marketing is the poorer cousin of all marketing channels. It’s inexpensive, not considered particularly sexy and been around for…

Online feedback is great. It helps provide validation for the work we do, it helps us to course correct in…

Los Angeles Lakers fans surely felt fortunate when the 2016 NBA Draft lottery placed Purple and Gold at No. 2…

Despite how easy it is to launch a webstore, scaling an online business remains extremely difficult even for the most…

Are bad sales habits hindering your team’s success? CMO Council reports that every year $1 trillion dollars are lost due…

Your brand is defined by the experience that customers have when they interact with your company and its products or…

So fellow entrepreneurs and business owners, you must all be using Instagram as a part of your Social Media Strategy…

DID YOU KNOW: 67% OF LEADS IN 2016 ARE GENERATED BY COMPANIES WITH AN ACTIVE BLOG? As someone who has…

Data mining is a revolutionary practice. It allows marketers to figure out how to target and deliver the best experience…

Infographics are one of the best ways to not only turn your text content into something much more valuable, it's…