Connor Brooke

Remember the last time you went through a website redesign? Do you have fond memories of the process? If you're like…

Marketers have been debating whether mobile web or mobile apps hold more importance for reach consumers. New research finds they…

I am an only child in every sense - both the good and the bad. On one hand, I am…

With Customer Service Week on the (very near) horizon, excitement is high and budgets are, well, where they are. Keeping…

You started your blog, recorded a few podcasts, event attended an event or two. Yet people are still not 100%…

There’s a lot of content out there in sales blogging land about the automating the sales process when trying to…

Take 5 minutes — twice a day…to clear your mind. Write down everything that crossed your brain. Get it out.…

If you still treat social media marketing as a task you undertake after hours or on weekends, you run the…

Can consumers really build a “relationship” with a company on social media? I don’t consider businesses my friends on Facebook.…

Building Social Word-of-Mouth and Social Brand Advocacy represent, for a lot of marketers, a significant leap of faith. It makes…

One of the most common questions we hear from potential clients is: How do I figure out what to budget…

Next week is National Customer Service Week, and Tuesday, October 6, is CX Day. These "celebrations," for lack of a…

As a Community Manager (CMGR) it can be difficult to keep up with daily tasks of one online community, much…

How often do you check social media on your phone? In fact, when was the last time you even got…

Guest Post by Alex Oliveira Today’s businesses and brands can’t afford to adapt to consumers demanding to communicate via their…