Connor Brooke

Photo by Austin Distel Even just 20 years ago, the job of “Chief Customer Experience Officer” at companies like a…

The phrase ‘revenue enablement’ has recently come up in industry discussions, which might catch your attention since the sales enablement…

With all the buzz around cryptocurrency and blockchain technology, artificial intelligence (AI) has taken a backseat in some ways. However,…

After years of planning and negotiation, the revised Payment Services Directive—commonly known as PSD2—is now undergoing a gradual rollout in…

For support agents, ending the conversation with a customer can be a mixed bag. With some customers, the conversation just…

It’s a common question, that a lot of bloggers have answered, but I still get asked. So here’s my answer…

In the digital age, in a world where markets are shaped by technological change, companies are constantly evolving. While it…

The key activities in business model canvas show the main things every company does to make money, no matter its…

Email plays a crucial role in virtually every single one of our lives. Studies show that 58 percent of consumers…

Most businesses understand the importance of having a website in 2019. Strangely, a number of these same businesses don’t appreciate…

Is the grass truly greener on the other side? Millions of U.S. workers appear to believe it is. The Bureau…

Navigating the labyrinth of cybersecurity can be confusing without a framework. On the other hand, force-fitting a prescriptive security framework…

Help clients find you and your business by adding key services to your LinkedIn profile. LinkedIn wants to help small…

Influencer marketing is a popular marketing tactic and continues to gain traction, as 84% of marketers find it effective. In…

It all started in 2016 when Google started working on its ambitious operating system called Fuchsia. This news got mixed…