Connor Brooke

The average journalist receives hundreds of pitches every day, all the while facing constant deadlines. Safe to say, the odds…

In this competitive industry environment, it is extremely important to maintain high levels of customer satisfaction. If your company falters…

Love it or loathe it, Valentine’s Day is coming. You can almost smell the Chanel. That means it’s time for…

For those just joining my blog series CSM from the Trenches, welcome. In this series I discuss trends, best practices,…

In the last ten years, changes in the HR field have helped us understand the behaviors and needs of a…

The current rate of checkout abandonment is 68%. That means that over two thirds of people who add items to…

A good user experience equals more money. But how do we measure user experience? How do we know if it’s…

In the beginning, we all asked, “What is content marketing?” Then, “Does it really work?” These days, there’s no longer…

What is a CRM? We can imagine that you have some idea of what a CRM is, since you’ve landed…

If B2B Mobile Commerce seems to be way off in the future for your business, or something only the biggest…

If you’re a customer success leader, the word “churn” makes you cringe. While there are many variations in how the…

Ah Valentine’s Day. A day for expressing our deepest feelings and showering our beloved with tokens of our affection. In…

Because Mobile search trends indicate growth at an accelerated rate, those that don't take advantage of this digital evolution will…

Trigger Warning: This post is about millennials. I had some choices when writing this post. I could try to deny…

Facebook has been adored by brands for years now, and there is a good reason for this. It can bring…