Connor Brooke

At the end of March, Google held a live Q&A session, in which its Search Quality Senior Strategist confirmed that…

You chase after your customers, hoping to be liked so they buy your product. In your eyes they can’t do…

There is no shortage of personal finance blogs available on the Internet. If you have a question about anything from…

A strong brand separates your business from the competition. When customers are clear about what your business offers and about…

Many studies have shown that disorganization can indicate intelligence and creativity, explaining why some people excuse their clutter as a…

Predictive analytics and data science are hot right now. Well truth be told, ‘big data’ has been a buzzword for…

Your company has its social media followers, the question is, are you able to engage them enough so that they…

How important is omnichannel customer engagement strategy? The omnichannel shopping experience is the latest buzzword in retail, and rightly so…

Google recently publicly mentioned the top three ranking factors in their search engine. One of them, RankBrain, is machine-learning technology…

To run a truly successful business, great delegators know they can’t do it alone. You need to be more than…

Back in 2013, consultant and speaker Matt Heinz wrote that a “tactical definition of sales enablement that fits all companies—sizes,…

Kobe Bean Bryant put a capper on his illustrious NBA career with a 60-point swan song in his final game…

Data makes up a large part of all businesses. But so far, the massive amount of data generated by businesses…

You are a small local coffee shop that opened. So far, there are a few fans and people love your…

It’s an exciting time to be involved the customer service and communications space. There are more ways to interact with…