Customer support plays a vital role in global businesses. Good customer support increases ROI, keeps customers engaged, and raises sales.…
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Latest Articles By Alan Draper
Every Friday, the Kuno content team meets to evaluate the effectiveness of our content in regard to the bigger marketing…
Alan Draper
April 25, 2014
Content Marketing
From smartphones, to tablets, to laptops, the average adult uses on average four different types of devices to access news…
Alan Draper
April 24, 2014
Infographics
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Alan Draper
April 22, 2014
Business Articles
Content marketing is becoming an increasingly confusing space. The amount of companies building solutions for content marketing - ranging from…
Alan Draper
April 21, 2014
Content Marketing
Clearly social media is important. But unless you know why social media is important, then you will fail to maximize…
Alan Draper
April 20, 2014
Business Articles
The Easter bunny is coming to town and delivering some amazing candy. From chocolate covered marshmallow eggs to colorful jelly…
Alan Draper
April 20, 2014
Business Articles
Looking for practical advice on how to do more and better sales coaching? Here are four tips to get you…
Alan Draper
April 20, 2014
Business Articles
Getting the attention of a reporter can be pretty tough. You can send an email, but chances are that the…
Alan Draper
April 19, 2014
Business Articles
Productivity, in its basics, is a set of habits and tools working together to help you optimize your time and…
Alan Draper
April 18, 2014
Business Articles
Unless you’ve had your head in the clouds for the last few years, you have a grasp of the concept…
Alan Draper
April 18, 2014
Content Marketing
Of all of the amazing data Conversation Analytics extracts from phone calls, perhaps the most useful is missed opportunity data.…
Alan Draper
April 17, 2014
Marketing
Branding is critical and has the power to determine the success of your business. Good branding can turn any business…
Alan Draper
April 17, 2014
Branding
Before I was a marketer I was a mom. When my daughter was born, though I intended to, I never…
Alan Draper
April 17, 2014
Branding
Gone are the days when a mobile-enabled web presence was an afterthought. According to CNN, “Americans used smartphone and tablet…
Alan Draper
April 16, 2014
Business Articles
Educational experience is a very important asset to job seekers—especially those who are just making their first foray into the…
Alan Draper
April 16, 2014
Business Articles