The question ‘What is Social Marketing?’ has emerged as an all too common conversation in marketing circles – so dig into this deep dive guide and discover how to implement social marketing through guided examples.
Imagine you’re watching TV, a voice-over plays as a sizzling frying pan comes into view: “This is drugs.”
A man then cracks an egg into the frying pan: “This is your brain on drugs. Any questions?”
Now imagine that you pass a billboard – or see a social media ad – where the iconic Smokey the Bear exhorts you to prevent wildfires.
You’re walking down the street and see a historic “We Can Do It” poster of Rosie the Riveter, or a modern take on this poster.
What do these scenarios have in common? These are all prominent examples of social marketing, or “marketing for good.”
You’ve almost definitely come across at least one of these.
But what is social marketing, and what is it not? Why is it important? What are the “4 Ps” of social marketing? What are the essential elements and strategies to utilize if your company chooses to use social marketing?
We have all the answers here—plus 7 stellar social marketing examples, to help you generate ideas for your own campaign.
Let’s dive in!
What is Social Marketing? A Simple Definition
Social marketing is marketing designed to create social change, not to directly benefit a brand.
Using traditional marketing techniques, it raises awareness of a given problem or cause, and aims to convince an audience to change their behaviors.
So, instead of selling a product, social marketing “sells” a behavior or lifestyle that benefits society in a creative way so as to trigger the desired change in the audience.
This benefit to the public good is always the primary focus, and instead of showing how a product is better than competing products, social marketing “competes” against undesirable thoughts, behaviors, or actions.
Common Use-Cases for Social Marketing Strategies
Social marketing is commonly deployed by marketers and used to promote action for causes such as:
Health and Safety:
- Promoting exercise and healthy eating
- Safe driving
- Railroad station safety
- Endangered species awareness
- Identity Politics
- Fighting gender stereotypes
Who Initiates These Social Marketing Campaigns?
Non-profit organizations and charities commonly run the majority of social marketing campaigns, although social marketing is a common practice amongst government organizations, highway safety coalitions, and emergency services (police, fire, ambulance).
But social marketing is not out of the question if you’re a commercial business.
Indeed, socially conscious commercial brands will sometimes run a social marketing campaign for causes they are passionate about.
The Importance of Social Marketing
Why is social marketing so important?
To start, think about “traditional” ads for products or services – you aren’t convinced to check out a product or service through an advert alone (in fact, you tune out the vast majority of ads you see).
But how does a well-designed ad capture your attention?
It either takes a super creative angle you didn’t expect, or makes you laugh, cry, or think – in some capacity it makes an emotional connection or impact.
Not every advert convinces you to check out the product or service it promotes, but the best ones appeal to creativity or emotion to motivate people to do so.
It’s the same way with social marketing.
People don’t like being told what to do, they might not be convinced by news and typically presented PSAs about a certain social issue. Or, they might not be aware of the problem or its scope.
Some people might also find a socially beneficial behavior too difficult to perform, or might feel powerless – overwhelmed by a sense that they can’t help solve an issue on their own.
Alternatively, they might have trouble breaking a long-standing habit (i.e. someone trying to quit smoking, or someone who uses disposable water bottles regularly).
But well-executed social marketing captures attention, and spreads awareness about a social issue, through creativity and emotion.
Most importantly, it presents a compelling, simple way to make the world better, and makes this beneficial behavior more desirable than any “competing” behavior.
Through these elements, social marketing is able to successfully “sell” a beneficial behavior.
Social marketing is especially powerful when it involves a charitable donation element, because people want to make a difference in the world.
They’re very willing to give – it’s just a matter of when and where.
According to Nonprofits Source:
- Charities received $410 billion from Americans in 2017.
- 84% of millennials donate to charity, at a yearly average of $481 per person.
- Across all generations, total donations to nonprofits increased 4.1% in 2016 and 5% in 2017.
- “Environment and animals charities; arts, culture and humanities organizations; international affairs nonprofits; and health causes [have] experienced the largest jumps in contributions.”
People are poised to make a difference with their wallets, and social marketing takes full advantage by illuminating worthy causes.
What is NOT Social Marketing?
Often, people get confused about what social marketing is and isn’t.
So, before we keep going, let’s break down 3 types of marketing that do NOT count as social marketing.
- Social Media Marketing: Many people think social marketing is the same thing as social media marketing: marketing on social networks like Facebook, Twitter, Instagram, and YouTube. Well, that’s not true. Sometimes, social media will be used to spread, and generate buzz around, social marketing campaigns. However, most marketing on social media is oriented towards promoting a product or service. Those viral tweets by Wendy’s, and that influencer’s promotion of Fashion Nova on Instagram, are definitely not social marketing!
- Self-Serving Donations: If a company publicizes a donation they make to a charity or cause, that isn’t social marketing, because their aim is partially to boost their own reputation.
- Marketing “green” or “charity tie-in” products: If a company is marketing its own line of eco-friendly water bottles, hybrid cars, reusable lunch containers, or other “green” products, this doesn’t count as social marketing. The marketing of products with a charitable donation tie-in (such as TOMS) doesn’t count either. In both of these examples, the primary focus is on selling a product. Meanwhile, with social marketing, the focus is solely on changing behaviors for the public good.
Here’s an example:
- An advert with alarming statistics on the number of disposable water bottles thrown out per year, which promotes Hydro Flask reusable bottles as environmentally friendly, and that is made by Hydro Flask to sell its own bottles, is not social marketing.
- Meanwhile, a general campaign to promote reusable water bottles, made by an environmental organization, that does not promote a specific brand of reusable bottle, is social marketing.
The 4 Ps of Social Marketing
Now that we’ve thoroughly established the social marketing definition, let’s take a look at 4 essential elements for any marketing campaign—the “4 Ps”—and see how they work within the social marketing sphere.
These “Ps” are product, price, place, and promotion, and they’re also known as the “marketing mix.”
You’ll need to define these factors before you design your social marketing campaign, and keep them central when you design.
1. Product: With social marketing, the “product” is the desired social action and the benefits this action offers, make sure that this change is presented in an attractive light – this may include framing the opposite behavior as negative. Also, clarity is key – make sure your audience can quickly and easily understand your “product” and its benefits.
2. Price: Minimize the “price” that your audience believes they have to “pay” for the desired social action to take place. This price isn’t all monetary, it’s also about minimizing the difficulty, time, and psychological/emotional costs that people will incur.
So, when you’re designing a social marketing campaign, you’ll need to think about (and research) the obstacles that hinder your audience from performing the behavior. Then, figure out intuitive, feasible ways to fight these obstacles. For example, if your campaign is aimed at encouraging more exercise in your community, but safe outdoor spaces are minimal and indoor class costs are a barrier, consider offering free indoor fitness classes.
3. Place: Where do you want your audience to perform the desired behavior? How can you reach them in ways that make it easier to perform the behavior in that location (and make that behavior more desirable than competing behaviors)? Do you need to recruit peers of your audience as “ambassadors,” to make the campaign more accessible to your audience?
Consider these examples of “place:”
- If you’re setting up a helpline for teens, make it available 24 hours a day, via call, text, and online messaging.
- If you’re aiming to drive food bank donations, try a campaign right in a grocery store, and have donation bins at store exits.
- If you’re trying to encourage reusable bag use in stores, charge customers for every disposable bag they need, and offer reusable bags at a small fee (that customers can keep bringing back and using at no cost to them). Or take this one step further: print messages like “plastic bags kill marine life” on the disposable bags, and make the reusable bags appealing to use.
- If you’re running a donation campaign, include a website, QR code, or live donation link on your campaign ads.
4. Promotion: This central principle ties all of the 4 “Ps” together, when considering promotion it’s imperative to ask the following questions:
- What channels and outlets will help you best reach your audience and draw their attention to the social marketing campaign?
- Social media? Television? Radio? A sign, billboard, or installation? Events, such as concerts, expos, and community days? Guerrilla campaigns?
- How will you draw attention to the product (behavior), the minimized price, and the place you want the action performed in?
4 Key Tips for Social Marketing Strategies
How will you creatively communicate the “4 Ps” to your audience, and strike an emotional chord? And how can you work to maximize your impact over time?
Consider these tips and strategies when building your social marketing strategy to ensure that you maximise your impact.
Tip 1. Properly Minimizing “Price” May Take Several Rounds of Research
Before you design your campaign, to figure out what obstacles stand in the way of your audience performing your desired behavior (“price”), you’ll need to do some thorough research.
Survey your audience online, on the phone, or in print, keep in mind that it may take several surveys and conversations to accurately find the “price.”
After all, as you talk to more people, you’ll have a better idea of the most common obstacles and perceived costs of performing the behaviour.
Once you’ve identified the “price” and brainstormed ways to minimize it, consider holding focus groups, to see how people respond to the identified problem and possible solution.
Finally, when you’re ready to design your campaign, create a slogan and compelling visuals, and think about crafting a simple but memorable symbol, to serve as powerful “triggers” that motivate action and stick in your audience’s minds.
Tip 2. Craft a Catchy Slogan That Sticks With the Audience
“Only you can prevent forest fires.”
“This is your brain on drugs.”
“We can do it!”
The three iconic social marketing campaigns listed at the beginning of the article all had catchy, easy-to-remember slogans.
Writing some sort of slogan is a necessity for your own social marketing campaign, as we mentioned above, you want your audience to understand the behavior you’re seeking, and how to act on the behavior, as quickly as possible.
So, it makes perfect sense to condense that idea into a campaign slogan— a simple, enticing sentence that will stay in your audience’s minds.
If you can include a reference to the desirable behavior’s benefits, even better.
Tip 3. Visuals Are Everything in Social Marketing
Imagery that surprises or shocks audiences can be a powerful attention grab and motivator, especially if it illustrates the problem or shows the negative impact of undesirable behaviors.
Choose your campaign medium carefully to maximize the force of your visuals.
When designed to take advantage of the “place,” visuals can become even more powerful and impactful.
Consider the visual below from Amnesty International, which places people face-to-face with a child soldier in their own environment.
It urgently triggers an impulse to help the child and stand against this human rights abuse.
Tip 4. Consider Creating a Simple but Memorable Symbol
Some of the most effective social marketing campaigns involve simple yet now-iconic symbols, such as the pink ribbon for breast cancer awareness or the iconic red poppy in Commonwealth Remembrance Events.
Sometimes, that symbol is a character (think Smokey Bear in the forest fire awareness camapign).
If you can, create a simple yet memorable symbol or character that ties in with your campaign. This will further increases the chances that your campaign behavior will “stick.”
7 Awesome Social Marketing Examples
Now that our deep dive has established a comprehensive understanding of how to implement social marketing strategies, let’s take a look at 7 awesome social marketing campaigns and what they do well.
In each of these examples take time to consider how they show the “4 Ps.”
Here they are, in no particular order:
1. Not Special Needs
Organization: CoorDown (Italy’s national organization for people with Down Syndrome)
Product: Inclusion of people with Down syndrome!
Promotion: This on-point online PSA by CoorDown, and accompanying website and social media campaign, show that the “special needs” label often applied to people with Down Syndrome doesn’t make sense. After all, people with Down syndrome have the same needs as everyone else: the need to be accepted and included. The online video was paired with a #notspecialneeds campaign on Facebook, Twitter, and Instagram, which also prompted visits to notspecialneeds.com.
Price-cutting: Breaking the common, harmful habit of thinking of people with Down Syndrome as “special needs,” as this serves as a barrier to equal treatment.
Place: Online—the flagship video invites people to visit notspecialneeds.com, learn more about World Down Syndrome Day, and engage with the hashtag.
Why we love it: CoorDown breaks down the stereotype with a humorous premise: “special needs” would be unusual needs, such as the need for celebrity wake-up calls or meals of dinosaur eggs. Then, it drives the point home with this message: “What we really need is education, jobs, opportunities, friends, and some love. Just like everybody else.” We love that the entire ad showcases people with Down Syndrome telling their own story!
2. Plastic Bags Kill
Credit: Digital Synopsis
Organization: Designed by BBDO Ad Agency, Malaysia (exact organization unknown)
Product: Reduce disposable plastic bag use in favor of reusable bag use.
Promotion: Striking imagery and messaging right on plastic bags: the message “Plastic bags kill” and the image of a struggling turtle.
Price-cutting: Make people think about how an ingrained habit harms marine life, so they’re less inclined to accept plastic bags. When customers carry the bags, it looks like they’re strangling the turtle with their hand. After this disturbing scenario, they’re sure to think twice the next time they’re offered a disposable bag (and will be more inclined to bring a reusable bag)!
Place: Retail stores, most of which offer disposable plastic bags
Why we love it: This campaign appeals to strong emotions by placing the message on the undesirable habit —equating the act of using the bag to harming the turtles.
3. Help a Small Dane
Organization: Help a Dane, an initiative aimed at increasing sun safety among Danish people on international holidays. This initiative is organized by the Danish Cancer Society.
Product: Encourage parents to shield their children from sunburn by applying sunscreen, keeping kids shaded, and having them wear sun hats, all to protect children’s extra-sensitive skin and reduce their skin cancer risk.
Promotion: Humorous video and social media campaign, starring children from Mallorca, a popular holiday destination among Danes.
Price-Cutting: Danes usually get sunburned on holiday because the UV radiation that many Danes are exposed to in a week on popular holiday destinations equals the UV they are exposed to in six months while in their home country. 4 out of 10 Danes are sunburned while vacationing. So, Danish parents clearly aren’t thinking about sun protection as often as they should be. This spot brings much-needed attention to sun safety.
Place: Online, via the video and an ongoing social media campaign. In addition to the video, the organization distributed sun safety kits to families with children who were flying out of Copenhagen Airport.
Why we love it: Help a Small Dane addresses the sunburn problem with needed urgency, but uses well-placed humor that its Danish audience appreciates.
The campaign’s art director told Goodvertising, “Most people generally don’t like being told what to do, but Danes possess an admirable ability to laugh at themselves.
The humorous nature of the campaign allows us to hold up a mirror to the Danes and show them how ridiculous it is to neglect sun protection. It’s an urgent reminder that invites them to play along and poke fun at themselves.”
4. Save Paper, Save the Planet
Organization: World Wildlife Fund/World Wide Fund for Nature (WWF)
Product: Reducing paper use, especially paper towel use; secondarily, increasing interest in WWF
Promotion: A paper towel dispenser that displays an image of South America, the home of the Amazon Rainforest.
As more paper towels are used, the image of South America becomes less and less green, reflecting the direct correlation between excessive paper use and deforestation.
Price-Cutting: Here’s another habit that’s especially hard to break: the overuse of paper towels. But unlike the plastic bag campaign, the message appears as, not after, someone makes a small choice that affects the environment.
As people read the message “Save paper, save the planet,” and see that the paper represents the health of the Earth, they’ll be more inclined to limit their towel use, or go for the air dryer instead.
Place: Public restrooms
Why we love it: This is a classic case of meeting your audience right where they are—the audience can take a small action right away to help the Earth!
5. It’s Not Happening Here, But It Is Happening Now
Organization: Amnesty International
Product: Illuminate human rights abuses happening across the world, and inspire the audience to assist Amnesty International in combating these abuses (by visiting their website and either making a donation, signing a petition, or both).
Promotion: Posters that painstakingly recreated and exactly matched the surroundings behind them, and depicting a human rights abuse happening within those immediate surroundings—right in front of audiences’ eyes.
Abuses depicted included children forced to fight in wars, people bound, gagged, and beaten, and children living in abject poverty.
Price-Cutting: Stark awareness—Amnesty knew that the issues are easy to ignore when they aren’t happening in someone’s community, so they made it look like the abuse was unfolding right where the poster was.
Place: Bus stops, train and subway stations, phone booths, and anywhere else a large poster could hauntingly recreate the surroundings behind it.
Why we love it: This campaign brings issues to light that are often ignored because they’re half a world away.
By bringing them into the audience’s own backyard, the audience identifies with these victims of human rights and is inspired to help.
Plus, we appreciate the painstaking effort that went into recreating the poster’s surroundings and making it look like a glass window—I definitely thought the images were superimposed over glass, not printed on an opaque poster.
And this campaign worked: Goodvertising reports that these posters increased visits to the Amnesty website by twenty times!
(Note: this campaign also included the image of the child soldier highlighted in the “visuals” section above.)
6. See how easy feeding the hungry can be?
Credit: Ads of the World
Organization: Feed SA, a charity that works to feed needy individuals in South Africa
Product: Encourage food donations to Feed SA; secondarily, encourage people to visit the Feed SA website
Promotion: Place images of hungry children holding out their hands in shopping carts, begging for food, so it looks like any food placed in the shopping cart is being given to the child.
Seats of the carts displayed the slogan “See how easy feeding the hungry can be?” and the Feed SA website.
Price-Cutting: All stores where this promotion was placed had food donation bins at store exits, so people could donate to FeedSA right away. No need to go very far!
Place: Grocery stores.
Why we love it: Such a creative campaign that really tugs at your emotions—it definitely looks like food is being given to the child in need.
And it meets the audience where they are able to take action against hunger, by being positioned where they can buy food.
But it’s the element of readily available donation bins that really ties this campaign together, as it gives the audience an immediate way to act once they’re moved.
As Ads of the World reports in the image above, the campaign was quite inexpensive, yet very effective. “For the cost of a few decals,” Feed SA experienced “a marked increase in donations and a significant boost in website traffic.”
7. Dumb Ways to Die
Organization: Metro Trains (Melbourne, Australia)
Product: Convince young people to stay safe around trains
Promotion: An adorably gruesome and catchy song that showed various random, dumb ways to meet your demise. At the end of the song, unsafe train behaviors are listed as “the dumbest ways to die.”
The video’s look and feel was intentionally the opposite of traditional safety campaigns, as lyricist John Mescall told Adweek:
“What if we disguised a worthy safety message inside something that didn’t feel at all like a safety message? We thought about what the complete opposite of a serious safety message would be, and came to the conclusion it was an insanely happy and cute song.”
Price-cutting: Breaking down disinterest barriers to make the safety message something people would want to listen to!
Place: The video, as well as a website, print and digital ads, and an accompanying app
Why we love it: This 2012 campaign, run by a commercial company, is one of the most successful social marketing campaigns of all time!
- It rapidly went viral—and blurred the boundaries of what is and isn’t an ad campaign.
- As Adweek reports, it racked up over 30 million YouTube views in the first two weeks alone. (Today, it has over 180 million views).
- People constantly shared covers of the song, and fanart of the characters, on social media.
- It generated an estimated $60 million in free media coverage, according to Marstudio.
- The radio spot with the song started as a paid ad, but the song became so popular that stations would play it for free.
- The song even reached the iTunes top 10 in some countries!
But the real marker of a social marketing campaign is whether it’s successful in increasing the desired behavior. Has Dumb Ways to Die been successful on that front?
Well, Metro Trains reported “a 21% reduction in track-related accidents” in the months following the campaign, including a “reduction of collisions or near misses with vehicles and pedestrians at level crossings” (Marstudio).
And we know that the message has stuck with younger generations, which will likely have long-term positive effects on behavior around trains.
Social marketing is designed to encourage social change; rather than selling a product, it sells a behavior that benefits society.
Well-executed social marketing uses creativity and evokes emotions to motivate action, through visuals and catchy slogans.
If you’re developing a social marketing plan to solve a problem or spread awareness, be sure to clearly define the “4 Ps” of your campaign before you launch: product, price, place, and promotion!
Have any more tips on social marketing that we missed? We’d love to hear them!
- Ads of the World – FeedSA
- Ad Week – Five Years Later: Dumb Ways to Die Campaign
- Branding Magazine – Good Campaign of the Week
- Business2Community – In Marketing, Authenticity Is The New Black
- Business2Community – Social Marketing Strategy: The Big Picture
- Business2Community – 31 Brilliant Social Marketing Campaigns
- Digital Marketing Institute – How to Develop a Social Marketing Strategy?
- Digital Sypnosis – 60 Great Social Marketing Adverts
- Entrepreneur – 10 Social Marketing Strategies for Companies
- Goodvertising – Amnesty International Case Study
- Goodvertising – Danish Cancer Society Case Study
- Goodvertising – it’s not happening here, but it is happening now
- National Social Marketing Council – What is Social Marketing?
- Non-Profit Sources – Online Giving Statistics
- MarStudio – Dumb Ways to Die Campaign
- Purely Branded – The Four Ps of Marketing