Have you ever been shopping and saw an item on sale with a steep discount and thought “Wow, I can’t…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Customer success aims to enable your customers to get the most value from your offering, and that’s something that happens…
Customer Experience
Businesses survive or fail based on their ability to attract and retain customers since this is the most important form…
Customer Experience
It’s been years since I’ve written about Get to Know Your Customer Day. Recently, however, I’ve been asked what it’s…
Customer Experience
“No one cares what you do!” I often say this to brand new clients. Does it surprise you? It might.…
Customer Experience
Customer journey maps are all the rage. Everyone’s doing it. And there are a wide variety of methods for collecting…
Customer Experience
https://blueocean.ca/wp-content/uploads/2021/03/BO-consumer-blog.mp3 What do mattress sales, wildlife populations, and peak customer service times all have in common? These seemingly random data…
Customer Experience
Negative customer feedback is a lot like biting into a lemon — the bitterness is hard to love — unless…
Customer Experience
As CAB managers maintain the momentum of the customer advisory board (CAB) programs, one of the key checkpoints on initiative…
Customer Experience
Does your call center need a software and process makeover? If you want to keep up with the Joneses, you…
Customer Experience