Just under a half of business leaders (46%) are unfamiliar with Enterprise Service Management (ESM). This is somewhat surprising considering…
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Latest Articles By Sumit De
The world is fascinated by the potential of the future. Over 25 years ago we were enamoured by the possibility…
Sumit De
July 9, 2021
Customer Experience
The big picture is broken. Sixty-eight percent of businesses admit to working in silos and it’s affecting everybody from the…
Sumit De
February 24, 2021
Business Articles