Sumit De

Contributor
3 Articles

Latest Articles By Sumit De

As Technology Becomes More Futuristic, Are We Craving the Simplicity of the Past?

The world is fascinated by the potential of the future. Over 25 years ago we were enamoured by the possibility…

Sumit De
July 9, 2021
Customer Experience

Is Enterprise Service Management’s Sweet Spot Sweet Enough to Really Matter?

Just under a half of business leaders (46%) are unfamiliar with Enterprise Service Management (ESM). This is somewhat surprising considering…

Sumit De
April 20, 2021
Tech & Gadgets

The Disconnect Between Top, Bottom, and Everything in the Middle

The big picture is broken. Sixty-eight percent of businesses admit to working in silos and it’s affecting everybody from the…

Sumit De
February 24, 2021
Workplace Culture

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