That’s no moon. It’s a space station. Obi-Wan Kenobi, in Star Wars Source: Starwars.com To any Star Wars fan, that…
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Latest Articles By Paul Selby
Photo by August de Richelieu from Pexels The COVID-19 pandemic still presents a danger worldwide. Some countries appear to have…
Paul Selby
September 3, 2020
Customer Experience
Image by ar130405 from Pixabay When customers pick up the telephone or chat online to engage live with customer service,…
Paul Selby
August 12, 2020
Customer Experience
Image source: Pixabay.com Before the pandemic, the phrase “customer contact center” likely brought to mind a big room full of…
Paul Selby
July 29, 2020
Customer Experience
Image source: Pixabay.com Forrester Vice President and Principal Analyst Kate Leggett blogged the emergence of what she calls “digital-first customer…
Paul Selby
July 22, 2020
Customer Experience
Image source: Pixabay.com When you hear the term “customer service,” what comes to mind? You might first picture an office…
Paul Selby
June 17, 2020
Customer Experience
Photo by Edwin Hooper on Unsplash Social distancing. It’s one of the key actions everyone can practice to battle the…
Paul Selby
April 17, 2020
Customer Experience
Image by Gerd Altmann from Pixabay The COVID-19 pandemic has changed the world dramatically. As we look for signs of…
Paul Selby
March 26, 2020
Customer Experience
It’s an understatement to say we are living in interesting times. Now declared a pandemic, the novel coronavirus COVID-19 is…
Paul Selby
March 19, 2020
Customer Experience
Image by mohamed Hassan from Pixabay Turn back the clock a few years, and Gartner made a few bold predictions…
Paul Selby
March 13, 2020
Customer Experience
Photo by Daniele Levis Pelusi on Unsplash Artificial intelligence (AI) and automation continue to change the business landscape. Nowhere is…
Paul Selby
February 27, 2020
Customer Experience
Image by PublicDomainPictures from Pixabay Customer service agents field inquiries from customers multiple times per day. Online communities overflow with…
Paul Selby
January 7, 2020
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