B2C Contributor Profile

Paul Selby

Articles: 47 Comments: 0

Bio

I am a product marketing director for ServiceNow Customer Service Management. Previously I have held product management and customer service and technical support management roles at several software companies, serving all industry segments and large enterprise to small business and retail customers.

Articles

4 Ways to Go Beyond “Basic” in Customer Service

by Paul Selby - Source: Pixabay.com Basic. The classical definition is one of being fundamental in nature. Slang has turned this categorization into…

July 15, 2021

Will Messaging Overtake the Telephone As Most Popular Customer Service Channel?

by Paul Selby - Photo by Oleg Magni on Unsplash Most customers around the world continue to use the telephone when contacting customer…

June 10, 2021

Customer Operations: The Secret to Top-Notch Customer Service

by Paul Selby - Image by Pixabay.com Not every customer question or issue is easily addressed. This statement should come as no surprise.…

May 19, 2021

Putting the “Service” Back Into the Internal Revenue Service

by Paul Selby - Photo by Kelly Sikkema on Unsplash For the 2020 tax season, the United States Internal Revenue Service (IRS) has…

May 7, 2021

Strengthening Customer Service When the Unforeseen Occurs

by Paul Selby - Photo by Karolina Grabowska from Pexels The pandemic has taught us many lessons. One of the most notable is…

April 15, 2021

Navigating the Coming Customer Service Surge

by Paul Selby - Image by schaeffler from Pixabay The end of the pandemic is in sight. Two massive efforts underway will, in…

March 10, 2021

Customer Service: Staying the Course Despite Continued Uncertainty

by Paul Selby - Image source: Pixabay.com Getting vaccinations into arms remains problematic in the United States and around the world. The logistics…

February 24, 2021

Early Stage or Advanced, There Are More Ways to Benefit From Knowledge in Customer Service

by Paul Selby - Photo by Simone Secci on Unsplash Closing the time gap between the moment a customer has a question or…

January 14, 2021

Looking Ahead to Better Ways to Serve Customers in 2021

by Paul Selby - Image by Lubumbashi ma poche from Pixabay Insert heavy sigh of relief here as we enter the final weeks…

December 9, 2020

Butterball’s Turkey Talk Line: Leading With Customer Success Delivers a Better Experience

by Paul Selby - Photo by cottonbro on Pexels.com On Thursday, the United States celebrates the Thanksgiving holiday. This year, the pandemic means…

November 24, 2020

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