Kimberly Zhang, Author at Business2Community

Kimberly Zhang

Contributor
12 Articles

Editor in Chief of Under30CEO. I have a passion for helping educate the next generation of leaders.

Latest Articles By Kimberly Zhang

4 Ways to Sway Customers Toward AI for a Better Customer Experience

Consumers are ambivalent about artificial intelligence. According to data collected by O’Reilly, majorities of consumers embrace AI in applications like…

Kimberly Zhang
August 27, 2021
Customer Experience

How Will the Pandemic Change Customer Service?

The pandemic brought about changes for every function of every company. Amidst all of the change, one thing has stayed…

Kimberly Zhang
January 13, 2021
Customer Experience

4 Smart Strategies to Improve Your Buyer Education

Today’s brands are facing a crisis of confidence. Two out of five consumers say they don’t trust that companies are…

Kimberly Zhang
January 7, 2021
Customer Experience

How Small Businesses Can Make a Comeback After COVID-19

When COVID-19 struck, small businesses were hit hard by shelter-in-place orders. Many had to close up shop for good. How…

Kimberly Zhang
November 24, 2020
Small Business

5 Investments to Help You Level-Up Your Customer Experience

No matter what industry you’re in, customer experience is everything. Nearly half of Americans switched brands last year due to…

Kimberly Zhang
August 27, 2020
Customer Experience

4 Things Your Company Should Be Investing in to Help Recover from COVID-19

The road to recovery from COVID-19 gets longer every day, but businesses should start planning now if they want to…

Kimberly Zhang
August 12, 2020
Small Business

What Does Knowledge Management Mean Across a Company?

By May 2020, Twitter made a bold decision by telling its remote workers that they could telecommute permanently. While your…

Kimberly Zhang
July 25, 2020
Workplace Culture

3 Ways Women Are Making Waves in Tech

No industry changes more quickly than the tech world does, but that doesn’t mean that Silicon Valley doesn’t still have…

Kimberly Zhang
July 23, 2020
Business Innovation

5 Efficiency Tips for Setting Up Your Small Business for Success

Companies across the board are experiencing unprecedented levels of uncertainty. According to a survey from online payroll company OnPay, only…

Kimberly Zhang
July 14, 2020
Small Business

8 Tips for Creating a Culture with Satisfied Employees

Happy employees make the world go 'round. The more your workplace culture empowers employees, the more likely your employees are…

Kimberly Zhang
June 19, 2020
Workplace Culture

6 Ways to Determine Whether Your Company Culture is in Danger

On paper, IBM looked like a model tech company — until it didn’t. “Big Blue” positioned itself on the vanguard…

Kimberly Zhang
March 11, 2020
Leadership

4 Elements of Customer Experience You Aren’t Thinking About

In 2020, businesses can no longer afford to neglect the value of customer experience. With nearly 90 percent of consumers…

Kimberly Zhang
February 24, 2020
Customer Experience

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