Jay Leonard

For many customers online shopping is the most preferred option. Online customers are able to enjoy a seamless experience online…

It’s not enough to just have the best talent, great customer service requires creating the right environment for talent to…

A few actors went beyond their 'simple' roles on screen to become iconic figures, almost mythical. Bruce Lee was one…

Are you troubled by strange noises in the middle of the night? Do you experience feelings of dread in your…

One of the main challenges in offshore outsourcing is finding the perfect culture fit. Language barrier and culture gap can…

At Sales Performance International, we are passionate about the emerging practice of Social Selling. Combined with a solid sales process,…

When high-end online reputation management experts like me get together and kibitz about prospecting new business we always talk about…

A study of brands and their 2012 profits has revealed there is a veritable sweet-spot to be found in brands…

You've taken years to “perfect” your systems. Why “risk” upgrading? Your CRM system gives you the information you need when…

People are constantly telling you that you need to have a mobile presence. From mobile PPC to mobile apps to…

After reading part I of this series, you’ve begun getting to know your followers, whether they actually report to you…

It’s summertime, and you’re hosting a big barbecue on the coming weekend. Your gas grill breaks unexpectedly, so on short…

In order to keep sales figures in the call centre high, agents must feel confident in their ability to sell…

Riddle me this: A customer attends all your webinars, opens all your email newsletters, regularly browses your site, and may…

Do you remember what happened the last time a major storm knocked out power at your small business? Until the…