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Jay Leonard

Contributor
200+ Articles

Latest Articles By Jay Leonard

6 Reasons Why Great Customer Service Drives Powerful Word of Mouth Marketing Results

In a post at Happy Customer, I’ve previously examined 7 Ways that Customer Service Impacts Retention Rates. For this post…

Jay Leonard
October 4, 2013
Customer Experience

Why We Can’t Stop Talking About Miley Cyrus

Despite the backlash Miley Cyrus has received over the past month or so, as a marketer, it makes me think…

Jay Leonard
October 4, 2013
Branding

Get Positive! 5 Ways to Improve Your Sentiment in Social

Everyone wants to be liked. Brands and companies are no different. It’s important for consumers or clients to have a…

Jay Leonard
October 4, 2013
Business Articles

Data-Driven Marketing Step Three: Untangle The Data Hairball

This article is Part Three in a five-part series where I discuss the Five Steps to Data-Driven Marketing. Over the…

Jay Leonard
October 3, 2013
Marketing

Marketing and Customer Experience: The Six Core Emotional Needs That Shape Human Behaviour (Part1)

My primary interest is human beings. The value that I most value is empathy. I find myself moved by the…

Jay Leonard
October 3, 2013
Customer Experience

Google’s Hummingbird Update: What You Need To Know

Don’t worry if you’ve felt confused by the recent Google updates. It’s important to stay informed about their latest bird-themed…

Jay Leonard
October 3, 2013
Business Articles

The Secret To Creating a Great Inbound Marketing Blog for Any Industry

As a kid, I played soccer. I wasn't the biggest or the fastest, but I really enjoyed the game. On…

Jay Leonard
October 3, 2013
Marketing

5 Important Privacy Policy Clauses for Any Website

Any website that collects personal data from users needs a privacy policy agreement. This agreement discloses how you collect, keep…

Jay Leonard
October 3, 2013
Online Marketing

Landing Page Audit Case Study: McEwan Fraser Legal

I recently co-hosted a webinar for WordStream clients detailing landing page optimization best practices. Prior to the webinar, we gave…

Jay Leonard
October 3, 2013
Online Marketing

How to Convert Your Facebook Profile to a Facebook Page Without Losing All Your Friends

If you’re using Facebook Profile to market your small business, you’ve probably been told at least once that it’s important…

Jay Leonard
October 3, 2013
Business Articles

38% of Enterprises Report a Positive Return On Their Social Media Investments [Infographic]

Earlier I shared about the findings in the Global Trend Report in social media by the Tata Consultancy Services, the…

Jay Leonard
October 3, 2013
Infographics

Joe Pulizzi Talks “Epic Content Marketing”

Listen Now: Can't access the player? Subscribe on iTunes or Stitcher, or subscribe to the RSS feed Welcome to Episode 39…

Jay Leonard
October 3, 2013
Business Articles

Stop, Collaborate & Listen: 3 Steps for Marketing to Millennials

Millennials are the most important consumer generation. They are the largest generation and have more combined purchasing power than any…

Jay Leonard
October 3, 2013
Marketing

How To Reach a Nonprofit Audience with Social Media

So you’re interested in reaching a nonprofit audience? Good choice, given there are 1.5 million tax-exempt organizations in the United…

Jay Leonard
October 3, 2013
Business Articles

Top Ten “Banned Books” in The United States, and Why

This past week marked the 33rd anniversary of "Banned Books week", an annual celebration engineered to raise awareness of the…

Jay Leonard
October 3, 2013
Infographics

The Importance of Documenting Performance

To begin, there is no reason not to document performance. From safeguarding the brand and the company, to workforce development…

Jay Leonard
October 2, 2013
Business Articles

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