Jay Leonard

Customers need your help. Yet, they're quick to say no when you suggest an upsell. They say things like "can…

Did you know that there are 2.1 billion searches on Twitter every day? There are millions of people who use…

These days, we hear a lot about providing positive customer experiences. Winning loyal customers is no longer just about providing…

Gathering valuable information enables you to build targeted niche lists, track emerging companies in specific markets, and segment larger sectors or lists.…

Customers don’t want to be told what they can do. What they can buy, or where and when they have…

The Traditionalist generation, also known as the veterans and the silent generation, are all about building a lifetime career. They…

Sometimes in the neon-hyped, guru-saturated social media world we overlook a simple truth. Your goal is not to create conversations.…

Do you have a plan for your blog in 2015? Planning out your content for the coming year has a…

Content marketing is riding a vector of increased popularity as more and more people discover its utility as a search…

Attorney General Eric Holder said on Sunday that the investigation into whether David Petraeus leaked classified information will be conducted…

My inbox has been flooded for the last couple of days with predictions for the future of HR in 2015…

A majority of people tend to follow fashion, hair, and makeup trends, whether it’s seasonally or yearly. Then there are…

Bing Rewards launched in 2010 as a way to incentivize the use of the Bing search engine. Sure, it seems…

Step by Step Below are steps to help you get started, once you’ve made the decision to develop a useful…

You know those folks who post everything on Facebook? You can't be one of them because you run a business.…