Hannah Wren, Author at Business2Community

Hannah Wren

Contributor
8 Articles

Latest Articles By Hannah Wren

How Online Retailers Are Transforming the Customer Experience with Conversational Commerce

In August 1994, the very first e-commerce transaction took place when a man sold a Sting CD to a friend…

Hannah Wren
March 31, 2020
BrandViews / Zendesk

5 Ways to Use a Customer Portal to Foster More Trustworthy Customer Relationships

Research is clear: customers want to help themselves. In fact, 69 percent want to resolve as many issues as possible…

Hannah Wren
March 27, 2020
BrandViews / Zendesk

3 Reasons Support Leaders Can Benefit From a Sales CRM

With 89 percent of companies competing primarily on the basis of customer experience, customer service has become a critical function…

Hannah Wren
March 18, 2020
BrandViews / Zendesk

Leveraging Customer Service to Impact Customer Acquisition

Businesses tend to primarily associate customer acquisition with marketing and sales. They often leave customer service out of the equation…

Hannah Wren
March 5, 2020
BrandViews / Zendesk

6 Tips for Building an Effective Customer Focus Strategy

Customer expectations are higher than ever before, and your customers are scrutinizing your business more intensely than ever. They’re comparing…

Hannah Wren
February 25, 2020
BrandViews / Zendesk

5 Ways Financial Services Can Use Messaging to Create a Better Experience

The emergence of bots, AI, and interactivity in messaging has transformed channels like Facebook Messenger, WhatsApp, and iMessage from places…

Hannah Wren
February 19, 2020
BrandViews / Zendesk

Learn From the Past and Prepare for the Future With Monthly Recurring Revenue

For SaaS businesses, no metric matters more than monthly recurring revenue (MRR). That’s because they rely on recurring revenue to…

Hannah Wren
February 10, 2020
BrandViews / Zendesk

The Power of Lead Value in Sales Forecasting

One in four sales managers report being unhappy with their forecast accuracy, according to CSO Insights. However, it’s not always…

Hannah Wren
January 24, 2020
BrandViews / Zendesk

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