Creating and implementing a quality assurance (QA) program as it relates to the customer experience is a major undertaking for…
Customer Experience
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Latest Articles By Connor Brooke
In a world filled with large corporations and nimble startups, growing your business can be tough. To succeed, companies need…
Connor Brooke
September 13, 2013
Customer Experience
It’s taken just three years but the image-sharing site Pinterest now boasts 70 million global users. According to Global Web…
Connor Brooke
September 12, 2013
Business Articles
It is no secret that the advent of social media has radically changed the approach to small business. Now more…
Connor Brooke
September 12, 2013
Business Articles
15 Years of the Ford Focus The Ford Focus has been around since 1998, which might surprise you. I have…
Connor Brooke
September 12, 2013
Infographics
Business owners are more confused, perplexed, and frustrated then ever when it comes to their digital marketing. They worry that…
Connor Brooke
September 12, 2013
Business Articles
This new infographic from social media insights and engagement platform, Sentiment, has identified 10 Steps to Brilliant Social Customer Service.…
Connor Brooke
September 12, 2013
Infographics
Communications is at the core of success and therefore, a periodic communications audit is critical to ensure that you are…
Connor Brooke
September 11, 2013
Business Articles
My last blog in the SMEs: Equipped to Compete series discussed the challenging human factors SMEs are facing in today’s…
Connor Brooke
September 11, 2013
Business Innovation
I discussed the concept of native PR last month. Unlike native advertising, there’s no charge for media placement in native…
Connor Brooke
September 11, 2013
Business Articles
Much has been written about “brand” and “reputation”, but these two terms should never be used interchangeably. In a recent…
Connor Brooke
September 11, 2013
Branding
“Tomb Raider” star Lara Croft has it all: Beauty, brains, big guns… and one really killer house. Her stately abode,…
Connor Brooke
September 11, 2013
Business Articles
In the last article in this series, I talked about some of the issues that have stopped the broad use…
Connor Brooke
September 11, 2013
Business Articles
Woodworm – a quick information guide The woodworm infographic above will help you to identify the different varieties of woodworm…
Connor Brooke
September 11, 2013
Infographics
Successful blogging takes a lot more than just being a good writer. It actually requires some decent math and data…
Connor Brooke
September 10, 2013
Blogging
The Social Media Age is Now. The Future is Upon Us. And the Customer Experience is better than ever before!…
Connor Brooke
September 10, 2013
Customer Experience