Connor Brooke

Tick. Tock. You wonder, “How much longer until this meeting is over?” We’ve all been there: stuck in a three-hour…

Creating a business presence on social media has become a main goal for companies of all sizes in nearly every…

I love a good list of customer service ideas, and since it’s the New Year, I thought it would be…

Facebook Insights is one of the most important features of the whole Facebook experience for Brands. Facebook Insights have undergone…

Business intelligence (BI) continues to become more important for many segments of industry, including banking, retail, and automotive manufacturing.  Many…

Customer service leadership is clearly having a strategy for customer experience and bringing out excellence in others to carry out…

Last week, I discussed the impact of a +1. The question is, how can you get more of them? If…

It may seem counter-intuitive as a small business to want to partner with a business that offers a similar product…

Only 4% of customers trust advertising the most for service information, so can your good customer experience to help seal…

Content marketing finally received the attention it deserved last week. Recognizing the importance of content marketing for businesses, the IAB…

Undoubtedly, 2013 has been one of the most exciting years on social media to date. People all over the world…

Every business wants its product, services or campaigns to trend on Twitter. Hashtag campaigns are one of the best ways…

Social media can be a double-edged sword for any organization. It can be your best friend by building brand awareness,…

2013 was a great year for Twitter, we saw some great Twitter tools for business, Twitter Analytics, Vine marketing, enhanced…

What value does a +1 from Google give to a website? There have been public statements from Google's engineer Matt…