Connie Glover, Author at Business2Community

Connie Glover

Contributor
22 Articles

Latest Articles By Connie Glover

A Tale of Two B2B Customer Support Departments, Chapter 2

“It was the best of times, it was the worst of times, it was the age of wisdom, it was…

Connie Glover
November 9, 2020
Customer Experience

A Tale of Two B2B Customer Support Departments, Chapter 1

“It was the best of times, it was the worst of times, it was the age of wisdom, it was…

Connie Glover
November 4, 2020
Customer Experience

Enabling Collaboration of Customer Support Teams in Remote Environments: Part 4

This series that began with Part 1 on why it’s more important than ever to revisit how to keep customer…

Connie Glover
October 25, 2020
Customer Experience

Enabling Collaboration of Customer Support Teams in Remote Environments: Part 3

In Part 1 of this blog series, we introduced why it’s more important than ever to revisit how to keep…

Connie Glover
October 22, 2020
Customer Experience

Enabling Collaboration of Customer Support Teams in Remote Environments: Part 2

In Part 1 of this blog series, we introduces why it’s more important than ever to revisit how to keep…

Connie Glover
October 19, 2020
Customer Experience

Enabling Collaboration of Customer Support Teams in Remote Environments: Part 1

“Right now, you as leaders have only one option: lead your way out of this challenge.” That’s what Mike Caracalas,…

Connie Glover
October 14, 2020
Customer Experience

Let’s Ignite a Customer Service Celebration!

As many companies are aware, in 1992 the U.S. Congress declared the first full week in October “National Customer Service…

Connie Glover
October 7, 2020
Customer Experience

Part 3: Using Data from Reports to Improve B2B Customer Support

We began this blog series with Part 1 on how to use reports from your B2B customer support software solution…

Connie Glover
September 4, 2020
Customer Experience

Using Data from Reports to Improve B2B Customer Support: Part 2

In Part 1 of this blog series on how to use reports from your B2B customer support software solution to…

Connie Glover
August 31, 2020
B2B Marketing

Taking “On-hold” Out of B2B Customer Support: Part 2

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on…

Connie Glover
August 8, 2020
B2B Marketing

Taking “On-hold” Out of B2B Customer Support: Part 1

“Due to increased call volume, hold times may be longer than usual.” How many times have we heard that when…

Connie Glover
August 6, 2020
B2B Marketing

B2B Customer Support: Up in the Cloud or Down on the Ground? Part 2

“Cloud is about how you do computing, not where you do computing.” – Paul Maritz, VMware CEO Once you decide…

Connie Glover
August 3, 2020
B2B Marketing

B2B Customer Support: Up in the Cloud or Down on the Ground? Part 1

You want to stop focusing only on getting tickets closed and instead work on building strong relationships with your customers.…

Connie Glover
July 30, 2020
B2B Marketing

Achieving Customer Support Excellence: Part 2

Now that we’ve reviewed four elements of B2B customer support excellence and the strategic business impact of each in Part…

Connie Glover
July 27, 2020
Customer Experience

Achieving Customer Support Excellence: Part 1

“Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product, or…

Connie Glover
July 23, 2020
Customer Experience

Ouch! Solve the Pain Caused By Your Current B2B Customer Support System

Break down silos and build up communication among teams. In today’s hyperconnected world of business, it’s hard to believe that…

Connie Glover
July 16, 2020
B2B Marketing

Other Authors

Connor Brooke
Tech Expert
200+ Articles
Jay Leonard
Contributor
200+ Articles
Alan Draper
Cryptocurrency Analyst
200+ Articles
James Spillane
Crypto Expert
200+ Articles
Alejandro Arrieche
Business Expert
200+ Articles
Mohit Oberoi
Ecommerce Expert
200+ Articles
Dominic Kimani
Contributor
200+ Articles
Jimmy Aki
Contributor
200+ Articles
Michael Abetz
Contributor
200+ Articles
Ali Raza
Contributor
200+ Articles