Alan Draper

Getting the details right is imperative for a thriving business, now more than ever. Attention to detail is often the…

We've all come across the images of chimps in call centers wearing headsets, poking fun at those of us who…

Looking for a fun way to engage with customers and prospects through your social media channels? Try using a meme…

Loyalty is indeed an admirable and highly valued trait—in personal relationships, i.e., our friends, families and spouses (or significant others).…

One of the biggest challenges for anyone considering tackling internet marketing today has always been the difficulty of gathering information,…

According to my best estimate, I’ve spent about 1,350 hours in Starbucks… wearing a green apron. I was able to…

Is leadership a choice? The simple answer in most cases is no. For most of us, we were trained in…

As I travel around the world as a strategic advisor, I have the privilege of meeting many amazing people, including…

In part one of our series on recruiting metrics, we talked about five essential metrics HR professionals need for a…

Nowadays, it is quite common to find a computer system severely infected with the virus, as computer hackers always try…

This is my last post in my series of 7 Rookie Email Marketing Mistakes here on Business 2 Community. Scroll…

There's always cause for celebration when one of my most frequently used iPad apps gets an update. Seeing that little…

If you have read any of my previous blog posts, you know that I have a weakness for online shopping.…

Google’s search engine algorithm, known as PageRank, is being used to understand the natural world. Washington State University Associate Professor…

According to Gartner, “By 2012, at least 70% of the revenue from commercial OSS will come from vendor-centric projects with…