Alan Draper

Five fundamental questions you should consider when mapping your CX journey Customer experience (CX) is a very simple term, relating…

It’s your responsibility to protect data stored on your website. Key talking points: E-commerce sites are an attractive target for…

Following the surge in popularity of finance software during the first part of the twenty-first century, a great number of…

When talking about human resources management, it is highly likely to talk about personality. Whenever we talk about cultural fit,…

Made with Venngage Infographic maker Company Culture describes the overall atmosphere of a culture. And whilst this might not seem…

Many believe that digital technology has made the world easier to access. While websites do help many people, they can…

People love events. A recent poll of adults aged eighteen plus revealed more people are attending live events than ever…

Amber Leong grew up in poverty in Malaysia. While she moved to America for a better life and more opportunities,…

As a CSM or customer success leader, you know the importance of success – not just for your customers, but…

Unfortunately, bad data costs the US around $3.1 trillion annually. Why? Because when we have errors and inconsistencies in our…

The World Wide Web accommodates 4 billion active users from around the world. This presents a tempting opportunity to businessmen,…

You need every edge and tool you can find to beat out the competition. This means redefining your marketing strategy…

Customers are human. They are complex and changeable and yearn to feel valued and understood. As marketers, we tend to…

This may come as a surprise, but cold emailing is one of the best ways that you can turn your…

Hello awesome people. I want to share with you my recent experience and discussion with a senior manager who needs…