What happens when fear permeates an organization?

Think of a turtle tucked safely inside its shell. When it gets hungry or thirsty, it needs to move. This means part of its body has to come out of its safe space. First, it sticks its nose—just a little—out of the shell and checks its surroundings. Once it feels somewhat safe, the rest of its head and long neck slowly and carefully come out. It looks around again—swaying its neck from side to side—to ensure everything looks safe, then its feet come out, and it gradually starts walking.

But whack its head once, just once—even lightly— and what happens? Instant retreat back into its shell where it remains, doing nothing! After a while, the entire process repeats itself, but this time the turtle is even more reluctant because the whack it received left a strong and lasting impression.

Now, here’s the question: How many factories and offices are littered with “turtle shells” just sitting there, filled with fear, doing the absolute minimum because they have been whacked on their heads one too many times?

Is your organization suffering from “turtle syndrome”? In an environment of fear, employees retreat into their shells. Productivity suffers. Innovation and creativity die. Morale tanks. The fear may come from a supervisor or it may be a negative cultural influence permeating the organization.

Give your employees the opportunity to stick their necks out without getting “whacked.” Let them suggest improvements. Avoid condemning new or unusual ideas.

Be especially careful when giving negative feedback. Consider first-time mistakes as opportunities for learning. Build an environment where risk-taking is encouraged instead of immediately rejected.

Don’t let unbridled zeal to meet a target lead to an organization full of turtle shells. Earn your people’s loyalty and unlock their productivity. Replace their fear with trust.

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