Business leaders have plenty of hats to wear throughout their daily routine and just as much responsibility when it comes to guiding their company toward noteworthy accomplishments and successes. Clearly possessing qualities that have placed them ahead of the crowd with regard to their business acumen, they would not be in the position of leadership they are were it not for the fact that they have “what it takes” in a variety of areas.
One area where certain leadership qualities are particularly beneficial is in communication. A business leader should possess exemplary skills in several aspects of communication, those being:
The ability to deliver information concisely and succinctly, without mincing words or being excessively verbose, is one skill that benefits a person in a leadership position. With the number of tasks and duties they have to handle on a daily basis, they don’t have time to deliver paragraphs of adjective-laden information when a few short-and-sweet sentences will suffice.
Being able to empathize is one of the qualities of a great leader. Putting yourself in the shoes of the person with whom you are conversing is especially useful when you are attempting to negotiate a deal, convince someone to make a purchase, or even establish a better rapport with your employees.
Being enthusiastic about the idea, product, or service you are presenting is one of the best ways to convince others that it’s a great thing, no matter what it is. If you don’t love what you do and love what you’re talking about, others will notice and their enthusiasm – or lack thereof – will mirror your own.
Perhaps one of the most important communication skills in a business leader’s arsenal, the ability to negotiate is not limited to selling. Negotiation comes into play in a variety of ways from pitching a new marketing idea to finagling better terms in a business contract.
Sometimes it’s not necessarily what you say, but how you present yourself when you say it. Body language can indicate a great many things, including how interested a person is in what you’re saying, how confident they feel about themselves, how attentive they are to presentations and demonstration and can even be an indicator of what mood they are in or what response they are likely to give to certain inquiries.
Business leaders have to incorporate many things into the professional persona they maintain, and communicating their ideas, goals and intentions effectively is just one small part of that total package.