Whether it’s speed, convenience or a personal touch, customer service principles are timeless. However, how these principles play out changes…
Customer Experience
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There shouldn’t be any manuals for how to be a great leader, but there are definitely ways to avoid being…
Leadership
If your nonprofit relies on end-of-year giving initiatives, you may set your sights on the holiday season as a chief…
Non-Profit Marketing
Did you know that Pinterest enables nearly two billion searches a month? Some sources say that it’s as many as…
Business Articles
It's well known that digital marketing is always changing. We live in a digital world where everyone and everything is…
Business Articles
It was brick and mortar; it was offline shopping; the borders were there as stumbling blocks, you must cross the…
Customer Experience
This week, I was amazed by the strong impact of conflict in a company. Sometimes, it can be a harmful…
Business Articles
With more vaccines available and CDC guidelines possibly easing, travel in the U.S. is definitely on the rise. According to…
Ecommerce
The average adult consumes over 34 gigabytes of information per day. That equates over 100,000 words and is more than…
Online Marketing
Recently I was asked to speak to the women’s employee resource group of one of our customers about networking. The…
Business Articles