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Adopting new technologies to improve the customer experience and increase productivity offers small businesses a chance to expand operations. It…

Note: This blog is a modified excerpt from professional “headhunter” and bestselling job-hunting book author Skip Freeman’s next book in…

There are five simple steps that make your customer service training program so effective, that you’ll be wanting to come…

As we close out 2012 and look forward to 2013, the one question that always comes up at this time…

Several factors determine how well Google+ local page listings rank. However, some ways of ranking hold more priority than others.…

As we come to the year end, I traditionally wind down by highlighting people and news to keep an eye…

Customer Service Story Recently I heard an amazing story about a customer service call that lasted almost ten hours. It…

If you want to earn the best ROI possible from your direct-mail marketing campaigns, it literally pays to do your…

Twitter is a rat race. Tweets fly by at a frenetic pace, and many experienced on Twitter control from third…

The New Year that’s about to start is like a big empty glass-bowl waiting to be filled with sand. Only…