by Veronica Krieg - Whether you’re new to the contact center world or you’ve been here for decades, there’s something we can all…
by Veronica Krieg - Step aside, Amazon. Shopify’s the new Goliath in commerce. The company’s built a best-in-class customer experience that’s ignited growth…
by Veronica Krieg - “Dunder Mifflin customer service, this is Kelly” If you’ve watched NBC’s hit series The Office, you’ve seen Kelly Kapoor’s…
by Veronica Krieg - When contact centers turned on disaster recovery mode last year, it was next to impossible to send agents home…
by Veronica Krieg - Prioritizing customer satisfaction starts with your call center and ends with higher revenue for your entire organization. Turns out,…
by Veronica Krieg - At the start of the pandemic, I, like many people, needed a feel-good show to binge. The suspenseful thrillers…
by Veronica Krieg - Discover might not come to mind like Chewy or Disney when you think about customer experiences with model behavior.…
by Veronica Krieg - How do you react when you have a bad day? And what about when you feel out of the…
by Veronica Krieg - For the first time ever last year, employee engagement rose at the same time well-being dropped. (Say it with…
by Veronica Krieg - A good manager is a good coach. Gallup found companies who strategically invest in employee development see 11% greater…
