Step aside, Amazon. Shopify’s the new Goliath in commerce. The company’s built a best-in-class customer experience that’s ignited growth…
Customer Experience
Latest Articles By Veronica Krieg
Whether you’re new to the contact center world or you’ve been here for decades, there’s something we can all…
Veronica Krieg
August 26, 2021
Customer Experience
“Dunder Mifflin customer service, this is Kelly” If you’ve watched NBC’s hit series The Office, you’ve seen Kelly Kapoor’s…
Veronica Krieg
May 31, 2021
Customer Experience
When contact centers turned on disaster recovery mode last year, it was next to impossible to send agents home…
Veronica Krieg
May 17, 2021
Strategy
Prioritizing customer satisfaction starts with your call center and ends with higher revenue for your entire organization. Turns out,…
Veronica Krieg
May 10, 2021
Customer Experience
At the start of the pandemic, I, like many people, needed a feel-good show to binge. The suspenseful thrillers…
Veronica Krieg
May 5, 2021
Leadership
Discover might not come to mind like Chewy or Disney when you think about customer experiences with model behavior.…
Veronica Krieg
April 27, 2021
Customer Experience
How do you react when you have a bad day? And what about when you feel out of the…
Veronica Krieg
April 26, 2021
Customer Experience