Step aside, Amazon. Shopify’s the new Goliath in commerce. The company’s built a best-in-class customer experience that’s ignited growth…
Latest Articles By Veronica Krieg
Whether you’re new to the contact center world or you’ve been here for decades, there’s something we can all…
“Dunder Mifflin customer service, this is Kelly” If you’ve watched NBC’s hit series The Office, you’ve seen Kelly Kapoor’s…
When contact centers turned on disaster recovery mode last year, it was next to impossible to send agents home…
Prioritizing customer satisfaction starts with your call center and ends with higher revenue for your entire organization. Turns out,…
At the start of the pandemic, I, like many people, needed a feel-good show to binge. The suspenseful thrillers…
Discover might not come to mind like Chewy or Disney when you think about customer experiences with model behavior.…
How do you react when you have a bad day? And what about when you feel out of the…