Tricia Morris

Contributor
5 Articles

Tricia Morris is a customer experience thought leader championing both employee empowerment and transformational innovation to develop new business models, accelerate growth and engage customers at increasing expectation levels. Tricia currently serves as the director of product marketing at 8x8. Tricia has been recognized as an ICMI Top 50 Thought Leader, among the 20 Best Customer Experience Blogs You Must Follow, as well as the 20 Customer Service Influencers You Must Follow. You can follow her on Twitter at @TriciaEMorris.

Latest Articles By Tricia Morris

Digital Leaders’ Conversations No Longer Focusing on “Work from Home”

We’ve been talking about work from home for the greater part of 2020. But for digital leaders, the conversation is…

Tricia Morris
October 7, 2020
Cloud Computing

8 Reasons to Move Your Contact Center to the Cloud

Often considered a company cost center and the Rodney Dangerfield of departments, contact centers have historically been overlooked and underfunded…

Tricia Morris
September 21, 2020
Customer Experience

7 Statistics that Show What Communication Silos are Costing Companies

“Did you hear what marketing proposed on the Zoom meeting this morning?” I’ll Slack you after I get off our…

Tricia Morris
September 1, 2020
Communications

12 Striking Statistics from the 2020 Global State of Enterprise Analytics Report

The last decade has seen incredible business enthusiasm around becoming data-driven. With digital disruption surprising and sometimes snuffing out even…

Tricia Morris
March 6, 2020
Business Intelligence

10 Data and Analytics Trends to Watch in 2020

A new decade offers a natural inflection point around business transformation – transformation that is increasingly being fueled by informed,…

Tricia Morris
January 22, 2020
Business Intelligence

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