Steve DiGioia, Author at Business2Community

Steve DiGioia

Contributor
45 Articles

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire.

As a certified trainer, author & speaker, Steve has been recognized as a 5-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer" by multiple organizations. He is also a featured contributor to the leading hospitality and customer service websites. Steve continues his pursuit of excellence on his award-winning blog sharing his best tips on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

His book “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter” is an easy-to-follow training method that can be used across all industries, resulting in better customer retention and repeat business for your company.  It's the blueprint for teaching "WOW" customer service.

Latest Articles By Steve DiGioia

7 Customer Expectations and Why I Shouldn’t Have to Ask for a Napkin

We all speak about expectations, customer expectations. They can be reasonable or extreme, and sometimes achievable or bizarre. But usually,…

Steve DiGioia
January 6, 2022
Customer Experience

Get It Fixed, Then Clam Up!

In the service industry, problems happen every day. An employee makes a mistake, and the customer is, at best, disappointed.…

Steve DiGioia
November 4, 2021
Customer Experience

Should We Expect WOW Service?

I dropped my car off at the dealership the other day for a minor repair. I didn’t know what to…

Steve DiGioia
October 6, 2021
Customer Experience

10 Actions to Bring Your Team Into Your Confidence Zone

Who cares what your employees say! The opinions of your employees don’t matter. Really. They don’t. You prove this each…

Steve DiGioia
August 16, 2021
Leadership

Simple Yet Effective Ways to Enhance the Experience of Your Customers

Last weekend, my wife, daughter, and I spent a lovely afternoon at a local farm, which also happened to be…

Steve DiGioia
August 4, 2021
Customer Experience

Please Don’t Discount the Inexperienced

This past weekend I helped a friend of mine and served as the maître d for an event of 200…

Steve DiGioia
June 25, 2021
Human Resources

Good Leaders Never Want To Be On the Email Chain

I once worked for a boss who led through intimidation. Whenever there was an issue to be resolved or a…

Steve DiGioia
June 10, 2021
Leadership

Top 10 Customer Service Acronyms to Use Every Day

Great customer service - that’s what our customers want and that’s what we wish to provide. But it’s difficult remembering…

Steve DiGioia
May 20, 2021
Customer Experience

Stop the Sick Day Resentment

Tomorrow is a busy day at work. You’ve planned for it, scheduled properly, made the needed operational adjustments, and kept…

Steve DiGioia
May 7, 2021
Leadership

At Least Grumpy Old Guys Know What Great Customer Service Is

As I’ve gotten older, I better understand why many “old folks” (speaking from the viewpoint of me as a kid)…

Steve DiGioia
April 9, 2021
Customer Experience

What Does an Allergy Have to Do With Customer Service?

Those of us in the customer service industry focus much on procedures, ease of use, product availability, and the steps…

Steve DiGioia
March 27, 2021
Customer Experience

How to Stop Giving Customer Service Like a Useless Scarecrow

The lowly cornfield scarecrow hangs idly in the field while a flock of birds, having long since gotten over their…

Steve DiGioia
March 10, 2021
Customer Experience

What Was Your Main Focus When You Opened Your Business?

During the initial business startup phase, providing great customer service may not have been your first thought. Instead, you focused…

Steve DiGioia
February 25, 2021
Strategy

Who Writes YOUR Words?

Too many businesses continue to offer a workplace that leaves little room for the employee’s personality to shine through. They…

Steve DiGioia
February 18, 2021
Leadership

What Can the Mandalorian Teach You About Your Customer Service?

The Mandalorian. The blockbuster hit on the Disney Channel. A keen and faithful observer can see many takeaways that relate…

Steve DiGioia
February 16, 2021
Customer Experience

Did You Give Your Customers a Valentine?

We get so bogged down in life’s everyday chores. As songwriter Harry Chapin famously said, “There’s planes to catch and…

Steve DiGioia
February 13, 2021
Customer Experience

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