In the service industry, problems happen every day. An employee makes a mistake, and the customer is, at best,…
Customer Experience
With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire.
As a certified trainer, author & speaker, Steve has been recognized as a 5-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer" by multiple organizations. He is also a featured contributor to the leading hospitality and customer service websites. Steve continues his pursuit of excellence on his award-winning blog sharing his best tips on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.
His book “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter” is an easy-to-follow training method that can be used across all industries, resulting in better customer retention and repeat business for your company. It's the blueprint for teaching "WOW" customer service.