I love to receive great examples of outstanding customer service. I’m always on the lookout for great stories, whether…
Customer Experience
More Articles from Shep Hyken
One of our loyal subscribers, Darrell Grant, The CXO at Hightower Wealth Advisors, shared a great story that provides…
Customer Experience
We had some great feedback on The Three N’s of Employee Fulfillment article and video. Plenty of great comments.…
Customer Experience
Last week I covered the concept of skimpflation. In case you missed it, the short definition is that skimpflation…
Customer Experience
The other day my friend asked me, “Is mediocrity the new customer experience?” He mentioned how he’s had to…
Customer Experience
In the best of times, it’s important to keep your best employees. In tough times, it’s even more important.…
Human Resources
Here’s a question, and I think I know the answer. Would you do business with an airline that didn’t…
Customer Experience
Recently I was talking to a customer support rep. She was amazing. She was personable, genuinely cared, and I…
Customer Experience
One of our faithful subscribers sent in a question. While he’s in the hospitality industry, this could apply to…
Customer Experience
“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have…
Customer Experience