Michael Hinshaw

Entrepreneurs and startups intuitively understand the need to connect their products and services to the needs of the market—because if…

There's not a lot of upbeat coverage in the media today. Business closures, social distancing woes, stock market gyrations —…

In a post-COVID world, the future is full of obvious challenges and less obvious opportunities. In this fast-changing environment, most…

Employee and workforce experience (EX for short) matters just as much as customer experience (CX). Unsurprisingly, the two are inextricably…

Things got really strange really fast, didn’t they? I’m sure that like me, most of you are still processing what…

Customer experience leaders are documented to have greater top- and bottom-line growth than those who haven’t made customer experience transformation…

No matter who you are or what your financial needs are—consumers and businesses alike—you need an institution to help you…

Humans like rules — when they apply to someone else. But sometimes they’re necessary for us all; without them, even…