Mia Jacobs, Author at Business2Community

Mia Jacobs

Contributor
35 Articles

Latest Articles By Mia Jacobs

3 Customer Renewal Strategies that Work in Uncertain Times

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the…

Mia Jacobs
June 11, 2020
Customer Experience

Revising Your Customer Success Crisis Plan

Crises are an unfortunate fact of life. All the planning in the world cannot prevent every emergency or protect against…

Mia Jacobs
June 4, 2020
Customer Experience

How to Retain At-Risk Customers When Everyone is At-Risk

The continuing uncertainty caused by the COVID-19 challenge is likely creating anxiety among your customers, just as it may be…

Mia Jacobs
June 2, 2020
Strategy

5 Best Practices for a Remote Customer Success Team

Technology, as they say, is the future. In 1995, 9 percent of people reported that they telecommuted or had done…

Mia Jacobs
May 27, 2020
Customer Experience

5 Ways to Reduce Customer Churn for SaaS in a Recession

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry.…

Mia Jacobs
May 22, 2020
Strategy

You Need a SaaS Churn Analysis ASAP. Here’s Why.

A SaaS churn analysis is more than a quick calculation of your customer churn rate. It provides a window into…

Mia Jacobs
May 12, 2020
Strategy

The Best Customer Retention Strategies in B2B for 2020

Digital transformation is something many companies have been talking about for years. With recent events, COVID-19 has actually helped to…

Mia Jacobs
May 8, 2020
B2B Marketing

Is Customer Retention Management Software Worth It?

Customers are the building blocks of enterprise. Retain them over the long haul and they’ll provide the stability and dependable…

Mia Jacobs
May 6, 2020
Customer Experience

Customer Retention Strategies That Work in Uncertain Times

Change is one of the few constants in life, especially in business. Enterprises that are able to adapt to change…

Mia Jacobs
May 1, 2020
Strategy

6 SaaS Customer Retention Best Practices

In customer retention, every engagement counts. There is no final effort in the days and weeks leading up to an…

Mia Jacobs
April 29, 2020
Customer Experience

A Customer Churn Analysis Checklist

It is critical to manage churn especially in this time of uncertainty As topline growth may be stagnant due to…

Mia Jacobs
April 24, 2020
Customer Experience

6 B2B Customer Segmentation Best Practices

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation.…

Mia Jacobs
April 19, 2020
B2B Marketing

What’s the Difference Between Customer Success and Customer Experience?

You can’t stop thinking about the future—that’s where the real value lies. The rise of the customer-centered economy has created…

Mia Jacobs
April 14, 2020
Customer Experience

How to Select a B2B Customer Lifecycle Management Solution

Attracting new leads is great—but what then? Retaining loyal customers is equally as important as converting them in the first…

Mia Jacobs
April 1, 2020
Strategy

Managing B2B Customer Lifecycle Stages

Keeping pace with your customer’s evolving needs and experiences throughout their journey is essential to remaining a part of their…

Mia Jacobs
March 27, 2020
B2B Marketing

How to Use Customer Success Analytics to Your Advantage

Using customer data to illuminate the road ahead is always going to be far more effective than winging it or…

Mia Jacobs
March 20, 2020
Business Intelligence

Other Authors

Connor Brooke
Tech Expert
200+ Articles
Jay Leonard
Contributor
200+ Articles
Alan Draper
Cryptocurrency Analyst
200+ Articles
James Spillane
Crypto Expert
200+ Articles
Alejandro Arrieche
Business Expert
200+ Articles
Mohit Oberoi
Ecommerce Expert
200+ Articles
Dominic Kimani
Contributor
200+ Articles
Jimmy Aki
Contributor
200+ Articles
Michael Abetz
Contributor
200+ Articles
Ali Raza
Contributor
200+ Articles