This decade has begun with economic uncertainty. From COVID-19 to political and social movements, businesses of all types have been…
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Matthew Brown
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9 Articles
Latest Articles By Matthew Brown
Reports. We all have to run them, and read them, and receive them, or submit them, and definitely explain them.…
Matthew Brown
August 28, 2020
Customer Experience
Does your company currently measure customer satisfaction? If so, how accurate and time consuming are your measurements? With so many…
Matthew Brown
May 14, 2020
Business Articles
In today's remote work environment, keeping your customer support team motivated can be challenging. Support roles are typically not for…
Matthew Brown
April 10, 2020
Business Articles
Creating a great support team isn’t something that happens in a day, a week, or even a month. It’s a…
Matthew Brown
April 3, 2020
Business Articles
In an era where remote work has become commonplace, many customer success managers aren’t too happy. Why? Don’t they enjoy…
Matthew Brown
March 27, 2020
Business Articles
As a customer, hearing the answer “go read this self-service article” from a support agent can be a frustrating experience.…
Matthew Brown
March 7, 2020
Business Articles
All companies strive towards having a strong corporate culture. People make a business what it is, so keeping them happy,…
Matthew Brown
February 7, 2020
Business Articles
The new year is here and with it comes our annual list of key customer service trends! Our 2019 trends…
Matthew Brown
January 10, 2020
Business Articles