Matthew Brown, Author at Business2Community

Matthew Brown

Contributor
18 Articles

Latest Articles By Matthew Brown

Using Data from Reports to Improve B2B Customer Support: Part 1

Reports. We all have to run them, and read them, and receive them, or submit them, and definitely explain them.…

Matthew Brown
August 28, 2020
Customer Experience

Part 2: Managing the Post-sale Customer Experience in Uncertain Economic Times

In Part 1 of this series, we discussed some strategies for helping to navigate new B2B (business-to-business) customer relationships during…

Matthew Brown
June 18, 2020
BrandViews / TeamSupport

Part 1: Managing the Post-sale Customer Experience in Uncertain Economic Times

This decade has begun with economic uncertainty. From COVID-19 to political and social movements, businesses of all types have been…

Matthew Brown
June 17, 2020
BrandViews / TeamSupport

The Importance of a Customer Satisfaction Measurement Tool to Your Business

Does your company currently measure customer satisfaction? If so, how accurate and time consuming are your measurements? With so many…

Matthew Brown
May 14, 2020
BrandViews / TeamSupport

4 Ways Video Technology Can Improve Your Customer Support and Operations

Living in a world where remote work is now common, more companies are leveraging video technology than ever before to…

Matthew Brown
May 2, 2020
BrandViews / TeamSupport

Building Strong Relationships with B2B Customers who Prefer Live Chat – Part 3

For the third and final part of our three-part series (Part 1 and Part 2) on building and maintaining strong…

Matthew Brown
April 28, 2020
BrandViews / TeamSupport

Building Strong Relationships with B2B Customers who Prefer Live Chat – Part 2

This blog post is the second part of our three-part series (the first part is here) on building and maintaining…

Matthew Brown
April 23, 2020
BrandViews / TeamSupport

Building Strong Relationships with B2B Customers who Prefer Live Chat – Part 1

It’s no secret that more B2B (business-to-business) customers are using live chat than ever before. A simple way to get…

Matthew Brown
April 21, 2020
BrandViews / TeamSupport

How Keeping Customer Support Morale High Influences CX

Especially in an era of remote work, it can be difficult to manage the morale of your customer support team.…

Matthew Brown
April 10, 2020
BrandViews / TeamSupport

The 3 Secrets to a Great B2B Customer Support Team

Creating a great support team isn’t something that happens in a day, a week, or even a month. It’s a…

Matthew Brown
April 3, 2020
BrandViews / TeamSupport

Maintaining Strong B2B Customer Relationships Without Face-to-Face Interaction

In an era where remote work has become commonplace, many customer success managers aren’t too happy. Why? Don’t they enjoy…

Matthew Brown
March 27, 2020
BrandViews / TeamSupport

7 Tips for Managing a Remote Customer Support Team

For a variety of reasons, be it a cultural shift in the workplace or a major event like COVID-19, more…

Matthew Brown
March 20, 2020
BrandViews / TeamSupport

5 Ways Great Customer Service Teams Work Through Emergency Situations

Everything is moving along nicely with your company and then – out of nowhere – an emergency pops up. For…

Matthew Brown
March 15, 2020
BrandViews / TeamSupport

The 7 Factors of Positive Self-Service Experiences

As a customer, hearing the answer “go read this self-service article” from a support agent can be a frustrating experience.…

Matthew Brown
March 7, 2020
BrandViews / TeamSupport

5 Ways Support Teams Can Show Customers They Care

Everyone in the business world has had an experience where it didn’t feel like they mattered to a vendor or…

Matthew Brown
February 22, 2020
BrandViews / TeamSupport

The Impact of Corporate Culture on Customer Support Operations

All companies strive towards having a strong corporate culture. People make a business what it is, so keeping them happy,…

Matthew Brown
February 7, 2020
BrandViews / TeamSupport

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