Leah Kidd

Contributor
3 Articles

Latest Articles By Leah Kidd

Customer Relationship Management: A Guide

Over the past 30 years, the term customer relationship management (CRM) has evolved with the times—what was once seen as…

Leah Kidd
March 27, 2020
BrandViews / Zendesk

The Gift of Productivity: 3 Benefits of Customer Service Team Diligence

Not long ago, handle time was the chief measure of customer support agent productivity. Managers optimized everything they could to…

Leah Kidd
February 25, 2020
BrandViews / Zendesk

The Ultimate Lead Qualification Checklist in Just 5 Questions

Identifying the attributes that constitute a qualified lead can be a complicated process, especially if your product caters to a…

Leah Kidd
February 14, 2020
BrandViews / Zendesk

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